Carer Information & Helpline Advisor (Hybrid)

Ad Warrior Ltd; Guildford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave 28 days

Bank holidays

Sick pay from day one

Paid carers’ leave

Volunteer leave

Pension scheme

Blue Light Card

Flu jab reimbursement

Payroll loan

HSF Health Plan

Employee conference

Staff Carers Group

Job summary

Action for Carers Surrey is seeking an Advice, Information & Helpline Officer to be the first point of contact for unpaid carers seeking support, information and guidance. Based in Guildford, you will combine empathy with professional triage to help carers access information, services and support that can make a real difference to their lives.

This is a full-time hybrid role (36 hours per week) at Astolat, Guildford, with one home-working day per week and occasional evenings or weekends to fit

Responsibilities

• Provide information, guidance and signposting to carers.
• Assess needs and identify potential risks.
• Respond to enquiries with empathy, professionalism and sensitivity.
• Connect carers with appropriate support, both within our organisation and beyond.
• Help ensure carers feel informed, valued and supported.

Job description

Action for Carers Surrey is seeking an Advice, Information & Helpline Officer to be the first point of contact for unpaid carers seeking support, information and guidance. Based in Guildford, you will combine empathy with professional triage to help carers access information, services and support that can make a real difference to their lives.

This is a full-time hybrid role (36 hours per week) at Astolat, Guildford, with one home-working day per week and occasional evenings or weekends to fit