Carer Advice and Guidance Advisor

Action for Carers; Guildford; Remote; GBP 25,000 - 32,000; Full time

Job summary

Action for Carers Surrey is seeking a Carer Advice and Guidance Advisor to be the primary contact for carers with complex needs, managing a full caseload and delivering end-to-end casework. The role is predominantly remote (Teams/phone) with person-centred assessments and tailored action plans for carers and their families.

You will conduct in-depth advice, advocate for carers to access funding, services and rights, and help navigate health and social care systems.

Qualifications

• Primary contact for carers with complex needs.
• Proficient with digital tools to manage blended casework.
• Strong communication and advocacy capabilities.

Responsibilities

• Manage a caseload of carers as their key contact.
• Conduct comprehensive needs assessments with a whole family approach.
• Provide personalised information, advice and guidance on carer issues.
• Advocate to help access funding, services and rights.
• Help carers navigate health, social care and community services.

Skills

Empathy

Digital literacy

Excellent communication

Advocacy skills

Tools

Digital tools

Job description

As a Carer Advice and Guidance Advisor, you will be the primary point of contact for carers with complex needs, responsible for managing a full caseload and providing end-to-end casework and support. Working predominantly remotely (Teams/phone), the Advisor conducts thorough, person centred needs assessments and develops personalised, outcome-focused action plans for carers and their families. This role involves providing in-depth advice, advocating on behalf of carers, and helping them navigate the health and social care system. This role requires high proficiency in digital tools to manage the blended casework modelunpaid carers seeking support, information and guidance.

This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others.

In this role, you will:

• Manage a caseload of carers, acting as their key point of contact
• Conduct comprehensive needs assessments using a whole family approach
• Provide personalised information, advice and guidance on a range of issues affecting carers
• Advocate on behalf of carers to help them access funding, services, benefits and their rights
• Support carers to navigate health, social care, and community services, ensuring they can access the most appropriate support

Why Work With Us?

At Action for Carers Surrey, we're committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.

Every interaction matters. Every carer deserves to feel heard.