Remote Care Technical Support Lead (CRM)

Abbott; Metropolitan Borough of Solihull; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Abbott is seeking a Remote Care Technical Support Supervisor to lead a team delivering high-quality clinical and technical support for remote patient monitoring and CRM technologies. You will drive performance, governance, and stakeholder satisfaction across the region while ensuring regulatory compliance and continuous improvement.

You will mentor staff, coordinate projects, and collaborate with global teams to maintain excellent patient care and system reliability in a dynamic, international

Qualifications

• Bachelor’s degree in engineering, biomedical engineering, life sciences, healthcare, nursing, or related discipline.
• Experience in technical or clinical support for medical devices or remote patient monitoring.
• Previous leadership/people-management experience.

Responsibilities

• Lead, coach, and develop a team of Remote Care Technical Support Specialists.
• Drive KPI management, quality monitoring, and continuous improvement initiatives.
• Manage talent development, performance reviews, and engagement activities.
• Oversee technical support operations with timely, accurate responses to inquiries.
• Coordinate clinical and technical projects, including testing and user evaluations.
• Support training programs for new and existing team members.
• Collaborate with Regulatory, Quality, Engineering, Marketing, Sales, and global stakeholders.
• Review technical documentation for accuracy and compliance.
• Participate in developing new systems and tools that enhance service delivery.
• Represent the EMEA region in cross-functional initiatives and escalations.

Skills

Leadership

Analytical thinking

Problem-solving

Communication

Project management

Education

Bachelor's degree in engineering/biomedical/Life sciences

Job description

Abbott is seeking a Remote Care Technical Support Supervisor to lead a team delivering high-quality clinical and technical support for remote patient monitoring and CRM technologies. You will drive performance, governance, and stakeholder satisfaction across the region while ensuring regulatory compliance and continuous improvement.

You will mentor staff, coordinate projects, and collaborate with global teams to maintain excellent patient care and system reliability in a dynamic, international