Remote Care Technical Support Supervisor

Abbott; Witney; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Equal opportunity employer

Global company reputation

Job summary

Abbott in the United Kingdom (Remote) seeks a Remote Care Technical Support Supervisor to lead a team delivering high-quality clinical and technical support for Remote Patient Monitoring and Cardiac Rhythm Management. You will drive operational excellence, stakeholder satisfaction, and continuous improvement across the region.

You will coach and develop specialists, manage performance and training, oversee escalations, and collaborate with Regulatory, Quality, Engineering, Marketing and Sales to

Qualifications

• Bachelor’s degree or higher in engineering, biomedical, life sciences, healthcare or related field.
• Significant experience in technical support, clinical support, medical devices, remote patient monitoring, or CRM environments.
• Proven leadership or people management with coaching and development success.
• Strong analytical, problem-solving and decision-making skills.
• Experience working with KPIs, quality systems, and continuous improvement.
• Excellent communication skills with healthcare professionals and cross-functional teams.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Willingness to travel occasionally to Abbott offices and stakeholder locations.

Responsibilities

• Lead, coach, and develop a team of Remote Care Technical Support Specialists.
• Drive team performance through KPI management, quality monitoring, and continuous improvement initiatives.
• Oversee talent development, performance reviews, succession planning, and employee engagement.
• Manage escalation of complex clinical and technical inquiries.
• Coordinate clinical and technical projects, including product testing and user evaluations.
• Develop and deliver technical training programs for team members.
• Collaborate with Regulatory, Quality, Engineering, Marketing, Sales and global stakeholders.

Skills

Leadership experience

Analytical skills

Problem solving

Communication skills

Multi-priority management

KPI/quality systems experience

Willingness to travel

Education

Bachelor’s degree in engineering/biomedical/healthcare

Job description

Remote Care Technical Support Supervisor

Location United Kingdom - Remote Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

We develop innovative technologies that help physicians monitor, diagnose, and manage cardiac conditions, improving patient outcomes and quality of life across the globe. Our Remote Care solutions connect patients and healthcare providers through advanced remote monitoring technologies that support better clinical decision-making and patient care.

The Opportunity

Remote Care Technical Support Supervisor

This role will lead and develop a team of Remote Care Technical Support Specialists, ensuring the delivery of high-quality clinical and technical support for Abbott’s Remote Patient Monitoring and Cardiac Rhythm Management technologies. As a key people leader, you will drive operational excellence, team performance, stakeholder satisfaction, and continuous improvement while supporting healthcare professionals, patients, and internal partners across the region.

What You’ll Work On

• Lead, coach, mentor, and develop a team of Remote Care Technical Support Specialists.
• Drive team performance through KPI management, quality monitoring, and continuous improvement initiatives.
• Manage talent development, performance reviews, succession planning, and employee engagement activities.
• Oversee technical support operations, ensuring timely and accurate responses to customer and stakeholder inquiries.
• Coordinate clinical and technical projects, including product testing, technical communications, and user evaluations.
• Support the development and delivery of technical training programs for new and existing team members.
• Collaborate with Regulatory Affairs, Quality, Engineering, Marketing, Sales, and global stakeholders on product-related issues.
• Review and approve technical documentation, manuals, technical notes, and communications for accuracy and compliance.
• Participate in the development of new systems, reporting tools, and process improvements that enhance service delivery.
• Represent the EMEA region in cross-functional and international initiatives involving clinical and technical support.
• Act as an escalation point for complex clinical and technical inquiries.
• Serve as a backup technical support specialist when required, providing direct support to customers and field teams.
• Ensure compliance with FDA regulations, Quality Management Systems (QMS), Environmental Management Systems (EMS), and company policies.

Qualifications

Required:

• Bachelor’s degree in engineering, Biomedical Engineering, Life Sciences, Healthcare, Nursing, or a related discipline.
• Significant experience in technical support, clinical support, medical devices, remote patient monitoring, or cardiac rhythm management environments.
• Previous leadership or people management experience, with demonstrated success coaching and developing teams.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working with KPIs, quality systems, and continuous improvement methodologies.
• Excellent verbal and written communication skills with the ability to engage effectively with healthcare professionals and cross-functional stakeholders.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Willingness to travel occasionally to Abbott offices and stakeholder locations.

Preferred:

• Experience supporting Cardiac Rhythm Management (CRM) devices and Remote Monitoring technologies.
• Knowledge of medical device regulations, quality standards, and regulatory requirements.
• Experience working within a global, matrixed organization.
• Fluent English communication skills; additional European languages are advantageous.

Join Abbott and help shape the future of remote cardiac care while leading a talented team dedicated to supporting healthcare professionals and improving patient outcomes worldwide.

Location United Kingdom - Remote Category Customer & Technical Support

Job Id 31165614 LocationUnited Kingdom - Remote Medical surveillance No Division CRM Cardiac Rhythm Management Travel Yes, 5 % of the Time Additional Location Significant work activities Not Applicable

INNOVATIVE BENEFITS

We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.

DIVERSITY & INCLUSION

We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.

SUSTAINABILITY FOR OUR FUTURE

At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.

WE'RE RECOGNIZED AROUND THE WORLD

DOW JONES SUSTAINABILITY INDEX

BEST CORPORATE CITIZENS

FORTUNE CHANGE THE WORLD

FORTUNE'S MOST ADMIRED COMPANIES

JOIN OUR TALENT COMMUNITY

We will notify you about relevant positions, and keep you in mind when we have interesting opportunities.

An Equal Opportunity Employer Abbott is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs. >> EEO (ENGLISH) >> EEO (SPANISH) >> PAY TRANSPARENCY NONDISCRIMINATION PROVISION We provide reasonable workplace accommodations. U.S. residents only: To request accommodation, please call 224-667-0340or email [e-mail]. Abbott is committed to pay equity and transparency. Compensation is determined using objective, job-related, and gender-neutral criteria in compliance with applicable laws and local regulations.