Remote AV Support Engineer – Desk-Based Tech

Rise Technical; Bolton; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Training

Holiday

Pension

Job summary

Rise Technical is seeking a Desk-Based AV Technical Support Engineer in Bolton. This role is hybrid/remote, primarily desk-based, offering training and progression as you keep conferencing and AV systems running smoothly from a remote setting.

You will diagnose faults, provide end-user support via phone, email and remote access, monitor systems and escalate to field engineers when needed. A strong AV background and ability to support non-technical users are essential.

Qualifications

• Background in AV support, helpdesk or technical engineering roles.
• Strong troubleshooting and fault‑finding skills.
• Good understanding of AV signal flow, conferencing and audio systems.

Responsibilities

• Providing remote technical support for AV systems and meeting room technology
• Diagnosing and resolving faults via phone, email and remote access tools
• Supporting video conferencing, audio and control systems
• Monitoring systems proactively and responding to alerts
• Logging incidents, resolutions and system documentation accurately

Skills

AV support

Troubleshooting

Remote support

Ticketing systems

Non-technical user support

Job description

Rise Technical is seeking a Desk-Based AV Technical Support Engineer in Bolton. This role is hybrid/remote, primarily desk-based, offering training and progression as you keep conferencing and AV systems running smoothly from a remote setting.

You will diagnose faults, provide end-user support via phone, email and remote access, monitor systems and escalate to field engineers when needed. A strong AV background and ability to support non-technical users are essential.