AV Technical Support Engineer

IMPRESSION RECRUITMENT LIMITED; Brighouse; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

IMPRESSION RECRUITMENT LIMITED is recruiting on behalf of a specialist technology business to fill an AV Technical Support Engineer role in West Yorkshire. The desk-based position focuses on remote technical support, troubleshooting and guidance for customers, with occasional travel to client sites.

You will use your AV knowledge to diagnose issues, provide solutions, and maintain system operation. The role offers a balanced work week, Monday to Friday, with salary between £28,000 and £35,000

Qualifications

• Experience in the AV/audio visual industry.
• Ability to troubleshoot AV equipment and systems.
• Experience delivering remote technical support.
• Willingness to travel occasionally to client sites.

Responsibilities

• Provide remote technical support to customers with AV and collaboration issues.
• Troubleshoot systems, identify faults and work through problems to solutions.
• Support customers with equipment, connectivity and configuration queries.
• Own support cases from initial diagnosis to resolution.
• Explain technical issues clearly to non-technical users.
• Collaborate with internal teams, suppliers and manufacturers as needed.

Skills

AV knowledge

Troubleshooting

Remote support

Customer service

Communication

Job description

Job Description

Title: AV Technical Support EngineerLocation: West YorkshireSalary: £28,000 - £35,000 per annumHours: Full Time, Permanent - Monday to Friday Are you an experienced AV professional who enjoys solving technical problems but is ready for a role that offers more time behind the desk and less time travelling from site to site? We are recruiting on behalf of a successful specialist technology business that delivers professional AV and collaboration solutions to customers across a range of sectors. They're looking for an AV Technical Support Engineer to join their team and provide remote technical support, troubleshooting and guidance to customers. This is predominantly a desk based role, with occasional travel to customer sites when additional hands on support is required. It could be an ideal move for someone currently working as an AV Installation Engineer, AV Service Engineer, AV Field Engineer or AV Technician who has built strong technical knowledge on the tools and is now looking for a better work life balance without stepping away from the AV industry.

What will you be doing?

You'll become a key technical point of contact for customers, using your existing AV knowledge to diagnose issues, provide solutions and ensure systems remain operational. Your day to day responsibilities will include:

• Providing remote technical support to customers experiencing AV and collaboration technology issues.
• Troubleshooting systems, identifying faults and working methodically through problems to reach effective solutions.
• Supporting customers with equipment, connectivity, configuration and system-related queries.
• Taking ownership of support cases from initial diagnosis through to resolution.
• Using your practical AV knowledge to understand issues that may otherwise be difficult to diagnose remotely.
• Working with customers to talk through technical issues clearly and confidently, sometimes supporting non-technical users.
• Liaising with internal technical teams, suppliers and manufacturers where further investigation or escalation is required.
• Maintaining accurate records of support cases, technical issues and resolutions.
• Carrying out proactive system checks and preventative maintenance where required.
• Supporting system implementations, customer onboarding and technical improvement projects.
• Attending customer sites on an ad-hoc basis where an issue requires additional hands-on technical support.

What experience do you need?

We're not necessarily looking for someone who has spent their career in a technical support centre. Your AV knowledge is what matters. You could have gained your experience through AV installation, commissioning, service, field engineering or technical support, but you'll need a good understanding of AV technology and the confidence to troubleshoot technical issues. Ideally, you'll have:

• Previous experience working within the AV / audio visual industry.
• Practical experience installing, configuring, servicing or troubleshooting AV equipment and systems.
• The ability to understand technical issues and work logically towards a solution.
• Good knowledge of workplace AV and/or collaboration technology.
• Strong customer service and communication skills.
• The confidence to provide technical support remotely and talk customers through solutions.
• Good organisation and the ability to manage multiple support cases.
• A willingness to travel occasionally to customer sites when required.

Why make the move?

This is an opportunity to take the technical knowledge you've built in the AV industry and use it in a role that offers a more balanced working week. You'll still be working with interesting AV and collaboration technology and solving genuine technical challenges, but without the expectation of being permanently out on the road. You'll also receive:

• £28,000 - £35,000 salary
• Monday - Friday working hours
• Predominantly desk-based / remote technical support
• Occasional ad-hoc customer site visits
• Exposure to a wide range of AV and collaboration technologies
• Ongoing technical training and development
• The opportunity to progress within a specialist technology business
• A supportive and collaborative technical team

Our Guarantee

Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.

We are committed to supporting equal opportunities and prohibit discrimination or harassment of any kind based on protected characteristics.