AV Technical Support Engineer

Rise Technical; Bolton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Training

Holiday

Pension

Job summary

Rise Technical is seeking a Desk-Based AV Technical Support Engineer in Bolton. This role is hybrid/remote, primarily desk-based, offering training and progression as you keep conferencing and AV systems running smoothly from a remote setting.

You will diagnose faults, provide end-user support via phone, email and remote access, monitor systems and escalate to field engineers when needed. A strong AV background and ability to support non-technical users are essential.

Qualifications

• Background in AV support, helpdesk or technical engineering roles.
• Strong troubleshooting and fault‑finding skills.
• Good understanding of AV signal flow, conferencing and audio systems.

Responsibilities

• Providing remote technical support for AV systems and meeting room technology
• Diagnosing and resolving faults via phone, email and remote access tools
• Supporting video conferencing, audio and control systems
• Monitoring systems proactively and responding to alerts
• Logging incidents, resolutions and system documentation accurately

Skills

AV support

Troubleshooting

Remote support

Ticketing systems

Non-technical user support

Job description

Desk-Based AV Technical Support Engineer
Bolton - Hybrid/Remote
£30,000 to £40,000 + Training + Holiday + Pension

Are you an AV professional who enjoys solving technical problems remotely, supporting end users and keeping audio-visual systems running smoothly from a desk-based environment rather than on site?

This is an excellent opportunity to join a growing technology business where you will play a key role in providing remote AV support across a wide range of customer environments. You will be responsible for troubleshooting, monitoring and maintaining AV systems, acting as a vital point of contact for users and clients.

The role is primarily desk-based, offering a stable working pattern with the flexibility of home or hybrid working. You will support modern conferencing, audio and control systems, working closely with internal teams and escalating to field engineers when required.

This position would suit an AV Support Engineer, Helpdesk Technician or AV Technician looking for a long-term, remote-focused role with clear responsibility, technical variety and progression potential within a forward-thinking organisation.

The Role:

• Providing remote technical support for AV systems and meeting room technology
• Diagnosing and resolving faults via phone, email and remote access tools
• Supporting video conferencing, audio and control systems
• Monitoring systems proactively and responding to alerts
• Logging incidents, resolutions and system documentation accurately

The Person

• Background in AV support, helpdesk or technical engineering roles
• Strong troubleshooting and fault-finding skills
• Good understanding of AV signal flow, conferencing and audio systems
• Experience with ticketing or helpdesk systems
• Confident supporting non-technical users remotely

Reference Number: BBBH274091

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.