Remote Apprenticeship Onboarding Specialist (Hybrid)

QA; Birmingham; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual leave

Private medical insurance

Pension scheme

Early Friday Finish

Job summary

QA is the UK’s largest technology learning provider, helping organisations build AI, technology and digital skills through apprenticeships and instructor‑led training. You’ll be joining a busy, process‑driven onboarding team delivering a positive learner experience.

As an Apprenticeship Onboarding Officer, you’ll manage caseloads of learners and employers, guide them through paperwork and information, and ensure accurate records while meeting regulatory and internal targets.

Qualifications

• Demonstrates strong organisational abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Able to work towards clear targets and deadlines.
• Proactive mindset with ownership of workload.

Responsibilities

• Managing a caseload of apprentices from initial application through to their programme start date.
• Conduct enrolment calls with learners and employers, explaining the apprenticeship journey and setting clear expectations.
• Guiding learners through the information and documentation required to successfully enrol.
• Ensuring learner records and enrolment documentation are accurate, complete and submitted in line with regulatory and compliance requirements.
• Delivering against operational KPIs, deadlines and service level agreements.
• Providing a positive onboarding experience for learners, line managers and internal stakeholders.
• Identifying potential delays or risks and escalating these appropriately to keep onboarding on track.
• Working closely with sales teams and colleagues to ensure clear communication and a smooth transition into learning.

Skills

Organised

Detail oriented

Communication

Target driven

Proactive

Relationship building

Adaptable

Customer service

Job description

QA is the UK’s largest technology learning provider, helping organisations build AI, technology and digital skills through apprenticeships and instructor‑led training. You’ll be joining a busy, process‑driven onboarding team delivering a positive learner experience.

As an Apprenticeship Onboarding Officer, you’ll manage caseloads of learners and employers, guide them through paperwork and information, and ensure accurate records while meeting regulatory and internal targets.