Compliance Officer (Apprenticeships)

QA; Greater London; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

27 days Annual Leave

Holiday Buying scheme

Private Medical Insurance

Employee Assistance Programme

Pension Scheme

Early Friday Finish at 4pm

Job summary

QA is seeking a Compliance Officer (Apprenticeships) to support accurate ILR data handling, learner records, and funding compliance. The role is home-based and permanent, with responsibility for ensuring processes align with DfE rules and internal manuals.

You will work with the Apprenticeship Service, QA colleagues, and external bodies to maintain data quality, resolve mismatches, and drive continuous improvements in compliance practices.

Qualifications

• Experience in the Apprenticeship/Skills sector.
• Knowledge of ILR funding rules.
• Experience with Apprenticeship MIS systems (BUD/Maytas).
• Proficient in MS Office and Excel.

Responsibilities

• Review and track new learners per funding rules.
• Ensure ILR data accuracy and support month-end submissions.
• Process withdrawals, breaks, reinstatements and changes within SLAs.
• Investigate ILR data mismatches and TAS DLOCKs.
• Respond to queries from wider business within SLAs.
• Identify compliance gaps and improve processes.
• Provide stakeholders with data/reports on intervals.
• Own specific activities and escalate issues timely.

Skills

ILR knowledge

Apprenticeship MIS

MS Office

Excel dashboards

Data analysis

Stakeholder comms

Tools

BUD

Maytas

Job description

About The Role

Compliance Officer(Apprenticeships)

Home based

Permanent

Summary

The Compliance Officer plays a key role in supporting the effective delivery of apprenticeship standards/units by ensuring learner data, documentation and records are maintained in line with current funding regulations and compliance requirements. The role is responsible for the accurate management of Individualised Learner Record (ILR) data, administration of apprenticeship systems including the Apprenticeship Service, verification of evidence throughout the learner lifecycle, and providing operational compliance support and guidance to colleagues across the organisation.

Role Responsibilities

• Review and track all new learners to ensure they conform with DfE Funding Rules and business processes.
• Ensure ILR data is accurate in line with ILR Specification and Provider Support Manual and support with month-end ILR submissions activities.
• Process and track withdrawals, breaks, reinstatements, gateway, achievements and all other changes of circumstances within agreed SLA’s including timely resolution of issues identified.
• Support with investigating and resolving ILR data mismatches and TAS DLOCK’s
• Responding to queries from wider business within agreed SLA’s
• Identify any compliance gaps that may create audit/funding risk, be proactive in suggesting improvements to ways of working and develop and maintain compliance process guides.
• Provide stakeholders with accurate data/reports on agreed intervals.
• Take the lead to own specific activities and ensure they are effectively managed with any issues escalated in a timely manner.

Your Experience/Skills

• Proven experience of working in a similar role within the Apprenticeship/Skills sector (required)
• Apprenticeship/Units Funding Rules & ILR knowledge (required)
• Working knowledge of an Apprenticeship MIS e.g. BUD, Maytas (required)
• Working knowledge of Microsoft Office (required)
• Strong working knowledge of Microsoft Excel (including report building/dashboards, formulas and tables) (required)
• Knowledge of The Apprenticeship Service (desirable)
• Experience of working with DfE Funding Reports (desirable)

Key Competencies

• Strong analytical skills, attention to detail and the ability to work with large complex data sets.
  
• Strong team player with the ability to work collaboratively within both the Compliance team and the wider business.
• Excellent communication and people skills with experience of dealing with stakeholders at all levels.
• Strong problem-solving skills and able to effectively multi-task in a fast-paced environment
• Ability to work flexibly to changing priorities within the team.
• Effectively use own initiative and prioritise own workload.
• Strong team player with the ability to work collaboratively within both the Compliance team and the wider business.

About Us

Wellbeing & benefits

Your wellbeing matters to us. aThat’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A little about QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/