Remote ADR Adjudicator—Fair Dispute Resolution

TDS; Hemel Hempstead; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

33 days holiday inc bank holidays

Pension Scheme

Additional day off for your birthday

Job summary

TDS Group is seeking an experienced Adjudicator to join our Resolution team. This home-based role involves delivering high-quality ADR services to landlords, tenants and agents, with quarterly attendance in Hemel Hempstead for key events.

You will manage a varied caseload, analyse evidence, and produce clear, impartial decisions. Strong written communication and mediation knowledge are essential, as is the ability to work independently in a remote setting.

Qualifications

• 3–4 years' experience in adjudication, complaints, dispute resolution or regulatory environment.
• Strong analytical and decision-making skills.
• Excellent written communication and attention to detail.
• Ability to manage a busy caseload and meet deadlines.
• Knowledge of mediation and conciliation processes.
• Comfortable working remotely with occasional office attendance.

Responsibilities

• Adjudicating disputes independently across a range of ADR schemes.
• Reviewing and analysing large volumes of evidence and documentation.
• Producing high-quality, impartial decisions within agreed timelines.
• Conducting mediation and conciliation activities to support early dispute resolution.
• Contributing to the development and continuous improvement of ADR services.
• Collaborating with colleagues to ensure consistency, quality and customer satisfaction.
• Representing TDS at industry events, training sessions and stakeholder engagements as required.

Skills

Analytical thinking

Decision making

Written communication

Caseload management

Mediation knowledge

Independent remote work

Job description

TDS Group is seeking an experienced Adjudicator to join our Resolution team. This home-based role involves delivering high-quality ADR services to landlords, tenants and agents, with quarterly attendance in Hemel Hempstead for key events.

You will manage a varied caseload, analyse evidence, and produce clear, impartial decisions. Strong written communication and mediation knowledge are essential, as is the ability to work independently in a remote setting.