DRS Administrator

RICS; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave plus public holidays

Three additional days of leave during Christmas

Private medical insurance

Pension scheme

Wellbeing Day

Volunteering Day

Job summary

RICS is looking for an individual to join their DRS Operations team on a 12 Month FTC to support the delivery of services. You'll be responsible for managing applications and inquiries related to dispute resolution and provide crucial administrative support across various teams.

The ideal candidate will have experience in customer service, strong organisational skills, and proficiency with digital systems, particularly Microsoft Office. This role includes several rewarding benefits like enhanced leave policies and private medical insurance.

Qualifications

• Experience in a customer-focused or administrative role.
• Strong organisational, communication, and time-management skills.
• Experience with digital systems and Microsoft Office applications.
• Flexibility to support occasional training events outside standard hours.

Responsibilities

• Administer applications for dispute resolvers and ensure timely processing.
• Provide first-line support to customers and stakeholders.
• Support DRS Education and Quality activity, including assessments and certification processes.
• Contribute to service improvements and represent DRS at events when required.

Skills

Customer-focused experience

Organisational skills

Communication skills

Time-management skills

Attention to detail

Experience with digital systems

Tools

Microsoft Office

Job description

*Please note this role is a 12 Month FTC*

RICS (Royal Institution of Chartered Surveyors) is a global professional body that sets and upholds standards in land, real estate, construction, and infrastructure. With over 140,000 members in more than 140 countries, we help shape the built and natural environments through trusted qualifications, rigorous standards, and a commitment to responsible and sustainable practice.

Role Purpose and Key Responsibilities

Working as part of the DRS Operations team, you will support the delivery of RICS Dispute Resolution Service (DRS).

Being responsible for administering applications for dispute resolvers, such as adjudicators, arbitrators, and independent experts, you will make sure everything is processed accurately and on time in line with our service standards. You will also provide wider administrative support to our Education and Quality teams, helping with assessments, exams, and certification tasks, and working closely with colleagues to ensure a smooth and reliable service for all who use DRS.

Key Responsibilities

• Process and manage applications and enquiries, ensuring accurate and timely handling in line with service level agreements.
• Work closely with Finance colleagues on payments and queries for applications received.
• Keep accurate and up to date records and digital files, ensuring everything meets our operational and quality standards.
• Provide first‑line support to customers and stakeholders across multiple communication channels, building positive professional relationships.
• Support DRS Education and Quality activity, including coordinating assessments, examinations, and certification processes.
• Contribute to the development of digital platforms, service improvements, and represent DRS at events when required.

About You

You are organised and take pride in delivering work to a high standard. You can manage competing priorities with confidence and approach tasks with a positive mindset. You are able to work independently when required, while also contributing positively to team efforts to achieve shared outcomes.

You will bring:

• Experience in a customer‑focused or administrative role, delivering accurate and timely support.
• Strong organisational, communication, and time‑management skills, with excellent attention to detail.
• Confidence working with digital systems and Microsoft Office applications.
• A methodical, solutions‑focused approach and the ability to adapt to changing priorities.
• An interest in dispute resolution, legal, or professional services environments (ADR knowledge desirable but not essential).
• Flexibility to support occasional training events or activity outside standard hours.

Rewards and Benefits

• 25 days’ annual leave plus public holidays
• Three additional days of leave when the office closes between Christmas and New Year
• Enhanced flexible leave policies (including Maternity, Paternity, and Moving House)
• A Wellbeing Day and a Volunteering Day
• Private medical insurance, income protection, life assurance, and pension scheme
• Access to staff‑led community groups and wellbeing support

Equal Opportunity Employer

RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from all backgrounds and believe that our differences strengthen our organisation.

Please let us know if we can support you with any adjustments during the recruitment process.

Candidates must have the correct right to work in the country where the role is based.