DRS Operations Coordinator - 12 Month FTC

RICS; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave plus public holidays

Three additional days of leave during Christmas

Private medical insurance

Pension scheme

Wellbeing Day

Volunteering Day

Job summary

RICS is looking for an individual to join their DRS Operations team on a 12 Month FTC to support the delivery of services. You'll be responsible for managing applications and inquiries related to dispute resolution and provide crucial administrative support across various teams.

The ideal candidate will have experience in customer service, strong organisational skills, and proficiency with digital systems, particularly Microsoft Office. This role includes several rewarding benefits like enhanced leave policies and private medical insurance.

Qualifications

• Experience in a customer-focused or administrative role.
• Strong organisational, communication, and time-management skills.
• Experience with digital systems and Microsoft Office applications.
• Flexibility to support occasional training events outside standard hours.

Responsibilities

• Administer applications for dispute resolvers and ensure timely processing.
• Provide first-line support to customers and stakeholders.
• Support DRS Education and Quality activity, including assessments and certification processes.
• Contribute to service improvements and represent DRS at events when required.

Skills

Customer-focused experience

Organisational skills

Communication skills

Time-management skills

Attention to detail

Experience with digital systems

Tools

Microsoft Office

Job description

RICS is looking for an individual to join their DRS Operations team on a 12 Month FTC to support the delivery of services. You'll be responsible for managing applications and inquiries related to dispute resolution and provide crucial administrative support across various teams.

The ideal candidate will have experience in customer service, strong organisational skills, and proficiency with digital systems, particularly Microsoft Office. This role includes several rewarding benefits like enhanced leave policies and private medical insurance.