Remote Account Manager: Growth & Retention (Amazon/Walmart)

threecolts; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Pension and time off

Fully remote/hybrid working

Job summary

Threecolts is seeking an experienced Account Manager to own a portfolio of Amazon and Walmart sellers, ensuring retention and measurable financial outcomes. You will oversee audits, claims, and recovery workflows with a hands‑on, data‑driven approach.

You'll analyse account data to uncover opportunities, communicate clear insights, and manage day‑to‑day relationships, while exploring upsell opportunities across the Threecolts suite. This role supports a fully remote/hybrid framework in the UK.

Qualifications

• 3–6+ years in Account Management or Customer Success in SaaS, e‑commerce, marketplaces, or data‑driven services.
• Proven experience owning a portfolio with retention and performance responsibility.
• Strong analytics with Excel/Google Sheets for trend analysis and discrepancies.
• Experience in data‑heavy, high‑accuracy operational environments.
• Ability to manage multiple accounts with clear visibility and prioritisation.
• Excellent communication translating data into actionable insights for customers.
• Cross‑functional collaboration with operations, delivery, or product teams.
• Familiarity with CRM systems for account tracking and workflow management.

Responsibilities

• Own a portfolio of Amazon and Walmart sellers, delivering consistent financial outcomes.
• Maintain end‑to‑end visibility across audits, claims, and recovery workflows.
• Identify delays and gaps, driving recovery opportunities to resolution with Service Delivery.
• Analyze account data to uncover discrepancies and performance trends, and present insights.
• Manage day‑to‑day relationships, set expectations, handle queries, and drive engagement.
• Proactively identify upsell opportunities across Threecolts products and services.

Skills

Account Management

Customer Success

SaaS

Data Analysis

Excel/Sheets

Cross-functional

Tools

Salesforce

Job description

Threecolts is seeking an experienced Account Manager to own a portfolio of Amazon and Walmart sellers, ensuring retention and measurable financial outcomes. You will oversee audits, claims, and recovery workflows with a hands‑on, data‑driven approach.

You'll analyse account data to uncover opportunities, communicate clear insights, and manage day‑to‑day relationships, while exploring upsell opportunities across the Threecolts suite. This role supports a fully remote/hybrid framework in the UK.