Remedial & Small Works Sales Estimator

Complii; Knaresborough; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Bonus

25 days holiday + bank holidays

Birthday off

Company pension

Tools provided

Job summary

Logic Fire & Security, part of Complii, is seeking a Remedial & Small Works Sales Estimator based at the Knaresborough head office. You will own the quotation process from engineer findings to fully priced quotes, ensuring fast turnaround and clear communication with engineers, Planning and Accounts.

The role emphasizes high-volume quotes, accurate costs, and strong customer relationships. With a focus on fire detection and emergency lighting, you will drive conversion from the existing customer

Qualifications

• Minimum two years' experience in quoting, estimating or internal sales in fire/security.
• Working knowledge of fire detection and alarm systems and emergency lighting with ability to interpret service reports.
• Strong numeracy, pricing accuracy and commercial awareness.

Responsibilities

• Review engineer service, PPM, call-out and inspection reports daily in Simpro, identifying defects and additional works.
• Take ownership of engineers' quotes and develop fully costed quotations with materials, labour and travel.
• Clarify scopes with engineers, planning and customers; arrange surveys when required.
• Prepare accurate quotations using price lists, supplier pricing and labour rates to achieve margins.
• Explain defects, risks and compliance (BS 5839-1/6, BS 5266, BS EN 50131; NSI/BAFE) and recommend solutions.
• Ensure quotations are issued within the two-working-day SLA and follow up on rejected queries.
• Manage quotation pipeline and drive conversion with timely follow-ups and updates in HubSpot and Simpro.
• On acceptance, convert quotes into Simpro jobs with correct cost centre and scope; assist Accounts with pricing queries.
• Monitor and report on quotation performance, turnaround times and margins.

Skills

Quotation processing

Negotiation

Customer relations

Education

Experience in fire/security quoting/estimating

Tools

Simpro

HubSpot

CRM platforms

Job description

Logic Fire & Security, a trusted provider within the fire and security sector, delivering high-quality maintenance, reactive, and planned services to a wide range of clients, is recruiting a Remedial & Small Works Sales Estimator.

The key purpose of this role is to take ownership of the full quotation process for remedial and small works identified by our engineers during service, PPM and call-out visits. You will turn engineer findings into accurate, compliant and professional quotations, ensuring they are issued quickly and followed through to order. This is a key role in converting opportunities from our existing customer base into revenue whilst helping to keep customers' systems safe and compliant. You'll be based at our Knaresborough head office, reporting directly our Sales Director, and working closely with our engineers, Service Support, Planning, Purchasing, Accounts and wider sales team.

If you have at least two years' experience in quoting, estimating or internal sales within the fire and/or security industry, we'd be keen to hear from you. You'll ideally have a working knowledge of fire detection and alarm systems and emergency lighting, alongside the commercial awareness and organisational skills needed to manage a high volume of quotations and drive sales conversion.

What you receive for joining us

• We offer a competitive salary + bonus
• 25 days + bank holidays
• your Birthday off
• company pension
• the necessary tools to perform your role effectively

Here’s a look at some of the things you’ll be doing

Reviewing engineer service, PPM, call-out and inspection reports daily in Simpro, identifying defects, recommendations, additional works and non-first time-fix repairs.

Taking ownership of every engineers' raised quote(s) and developing it into a fully costed quotation covering materials, labour, access equipment, subcontractors and travel.

Clarifying scopes with engineers, Service Support, Planning and customers, arranging surveys where required, and obtaining supplier and subcontractor prices.

Preparing accurate, professionally presented quotations using Logic price lists, supplier pricing and labour rates, achieving target margins.

Clearly explaining defects, associated risks and non-compliance, including relevant standards such as BS 5839-1/-6, BS 5266 and BS EN 50131, alongside NSI/BAFE requirements, and recommending appropriate solutions.

Ensuring quotations are issued within the two-working-day SLA, submitting through customer portals and key-account platforms, and promptly revising rejected or queried quotations.

Taking ownership of the quotation pipeline and driving conversion by following up every issued quote within seven working days, agreeing further contact dates and maintaining regular communication by phone and email until the opportunity is won or archived with a reason.

Recording all customer interactions in HubSpot, keeping Simpro quote stages and due dates up to date, identifying upgrade opportunities and passing larger project opportunities to the projects sales team.

On acceptance, converting quotes into Simpro jobs with the correct cost centre, job type, customer order number and scope, ensuring a smooth handover to Service Support/Planning and Purchasing, and supporting Accounts with pricing queries.

Monitoring and reporting on quotation performance, including turnaround times, volumes issued, conversion rates by number and value, monthly revenue won, aged and overdue quotations and margins.

Taking action through weekly Remedial and Small Works Quote Reviews, ensuring nothing is left unpriced, unsent or unchased.

Providing feedback to engineers and Service Support to improve site report quality and developing and maintaining standard prices for common remedial works.

Requirements

• Minimum two years' experience in quoting, estimating or internal sales of remedial, service or small works within the fire and/or security industry.
• Working knowledge of fire detection and alarm systems (BS 5839-1 and BS 5839-6) and emergency lighting (BS 5266), with the ability to interpret engineer service reports and identify defects. Knowledge of intruder alarms, CCTV, access control and PAVA systems, particularly within NSI/BAFE environments, would also be beneficial.
• Strong numeracy, pricing accuracy and commercial awareness, with the ability to calculate costs, protect margins and identify sales opportunities.
• Confident and professional telephone manner, excellent written communication and the ability to build strong customer relationships.
• Highly organised, proactive and deadline-focused, with the ability to manage a high volume of quotations and meet strict turnaround times.
• Competent in Microsoft Office, job management systems and CRM platforms. Experience using Simpro, HubSpot and customer portals would be advantageous.
• A background in field engineering within fire and security, or relevant FIA qualifications, would be desirable.
• Experience working with key accounts in social housing, facilities management, healthcare or education would also be beneficial.

Introducing our organisation

Logic Fire & Security is proud to be part of Complii. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical, lifts & escalators divisions, supporting organisations nationwide to operate safely, compliantly and responsibly