Relocation Consultant - French Speaker

Alchemy Global Talent Solutions; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global relocation services provider seeks a Relocation Consultant – French Speaker in London. This role involves managing high-touch mobility services, ensuring seamless transitions for international assignees and delivering excellent customer experiences by coordinating logistics efficiently.

Qualifications

• At least 1 year of experience in a customer-facing environment.
• Fluent in French, additional European languages are a plus.
• Experience in relocation, HR support, or high-volume customer service preferred.

Responsibilities

• Act as the primary contact for assigned clients throughout the relocation process.
• Coordinate temporary housing, property searches, and settling-in services.
• Liaise with third-party vendors and monitor costs to stay within budgets.

Skills

Customer Service

Fluency in French

Attention to Detail

Organizational Skills

Interpersonal Skills

Job description

Direct message the job poster from Alchemy Global Talent Solutions

Associate Talent Alchemist at Alchemy Global Talent Solutions

A leading global relocation services provider is seeking a Relocation Consultant – French Speaker to manage and deliver high-touch mobility services to international assignees. This position plays a crucial role in ensuring seamless transitions for clients relocating across borders, providing an exceptional customer experience while overseeing logistical and administrative coordination behind the scenes.

Responsibilities:

• Act as the primary contact for assigned clients and their assignees throughout the relocation process.
• Conduct needs assessments and understand client policies in detail.
• Coordinate temporary housing, property searches, school placements, and other settling-in services.
• Liaise with third-party vendors, including moving companies, utility providers, and real estate professionals.
• Monitor costs and ensure services stay within client budgets and policy guidelines.
• Proactively escalate and resolve issues to ensure high satisfaction and seamless service.
• Provide consistent updates to clients, keeping them informed of progress.
• Maintain accurate records and case notes on internal platforms.
• Deliver reports and maintain system data to ensure transparency and performance tracking.
• Participate in team meetings, training sessions, and cross-functional projects.

Skills & Qualifications

• At least 1 year of experience in a fast-paced, customer-facing environment.
• Fluent in French (mandatory); additional European languages are a plus.
• Strong customer service orientation and ability to work under pressure.
• Meticulous attention to detail with strong organizational skills.
• Confident with technology and able to learn new systems quickly.
• Excellent interpersonal skills and a proactive, solutions-oriented mindset.
• Prior experience in relocation, HR support, or high-volume customer service preferred.
• Exposure to international environments or multicultural experience is a strong advantage.

If you're passionate about supporting global mobility and thrive in a client-focused environment, we invite you to apply and join a team that values excellence, collaboration, and cross-cultural experience.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Human Resources, and Administrative

• Industries

  Human Resources Services, Real Estate, and Transportation, Logistics, Supply Chain and Storage

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