Relocation Consultant - French Speaker

Alchemy Global Talent Solutions Ltd.; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading global relocation services provider is seeking a Relocation Consultant – French Speaker to manage mobility services for international clients. This role ensures smooth transitions and exceptional customer experiences while handling logistical coordination. The ideal candidate will possess strong customer service skills and fluency in French, with a proactive approach to problem-solving and organizational excellence.

Qualifications

• At least 1 year of experience in a fast-paced, customer-facing environment.
• Strong customer service orientation and ability to work under pressure.
• Confident with technology and able to learn new systems quickly.

Responsibilities

• Act as the primary contact for assigned clients throughout the relocation process.
• Coordinate temporary housing, property searches, and other settling-in services.
• Monitor costs and ensure services stay within client budgets.

Skills

Customer Service Orientation

Fluency in French

Attention to Detail

Organizational Skills

Interpersonal Skills

Solutions-oriented Mindset

Job description

A leading global relocation services provider is seeking a Relocation Consultant – French Speaker to manage and deliver high-touch mobility services to international assignees. This position plays a key role in ensuring smooth transitions for clients relocating across borders, offering an exceptional customer experience while managing logistical and administrative coordination behind the scenes.

Responsibilities:

• Act as the primary contact for assigned clients and their assignees throughout the relocation process.
• Conduct needs assessments and understands client policies in detail.
• Coordinate temporary housing, property searches, school placements, and other settling-in services.
• Liaise with third-party vendors including moving companies, utility providers, and real estate professionals.
• Monitor costs and ensure services stay within client budgets and policy guidelines.
• Proactively escalate and resolve issues to ensure high satisfaction and seamless service.
• Provide consistent updates to clients, keeping them informed of progress.
• Maintain accurate records and case notes on internal platforms.
• Deliver reports and maintain system data to ensure transparency and performance tracking.
• Participate in team meetings, training sessions, and cross-functional projects.

Skills & Qualifications

• At least 1 year of experience in a fast-paced, customer-facing environment.
• Fluent in French (mandatory); additional European languages are a plus.
• Strong customer service orientation and ability to work under pressure.
• Meticulous attention to detail with strong organizational skills.
• Confident with technology and able to learn new systems quickly.
• Excellent interpersonal skills and a proactive, solutions-oriented mindset.
• Prior experience in relocation, HR support, or high-volume customer service preferred.
• Exposure to international environments or multicultural experience a strong advantage.
• Happy to work on a hybrid setup

If you're passionate about supporting global mobility and thrive in a client-focused environment, we invite you to apply and join a team that values excellence, collaboration, and cross-cultural experience.