Relocation Administrator

Red Recruit Ltd; Guildford; On-site; GBP 23,000 - 27,000; Full time

Job summary

Red Recruit Ltd. in Surrey is seeking a Relocation Administrator to coordinate moves and support corporate relocations. You will liaise with colleagues across departments, customers, suppliers and subcontractors to ensure smooth operations on both enquiries and movements.

The role requires 3+ years in Administration with a focus on Customer Service and Accounts, with strong written and verbal communication and the ability to work under pressure. Start ASAP, salary £26,500, on-site in Surrey.

Qualifications

• 3+ years' experience in Administration with a focus on Customer Service and Accounts.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet strict deadlines.
• Able to work independently and as part of a team.

Responsibilities

• Handle enquiries and route details to Branch or Agent network.
• Maintain relevant paperwork day-to-day and ensure accuracy.
• Utilise and maintain the database for updates and tracking.
• Follow up with Branches and Agents to keep enquiries current.
• Produce invoices and obtain necessary authorisation.
• Resolve insurance claims efficiently according to procedures and report risks.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Tools

Database software

Invoicing software

Job description

Relocation Administrator

Salary: £26,500

Location: Surrey, GU1.

Start: ASAP

Our client a removals specialist based in West Surrey is currently looking to appoint a relocation administrator to coordinate moves and support corporate relocations, liaising with colleagues from all departments within the company, customers, suppliers and subcontractors.

What you'll do:

As Relocation Administrator a typical day will involve handling with enquiries sending details to the Branch or Agent network and referring to the procedures supporting the Branch and Agent network to ensure the smooth running of both enquiries and confirmed movements between the Account the transferee the department the branches and agents, ensuring that all the relevant paperwork is maintained on a day-to-day basis.

• Utilising and maintaining the database.
• Following up Branches and Agents to ensure that a suitable update on enquiries is maintained.
• Producing invoices and ensuring the authorisation of invoices.
• Resolving insurance claims with efficiency and tact, according to Company Procedures.
• Updating and producing procedure sheets for all branches and the Account.
• Monitoring and reporting risks to ensure compliance with quality and regulatory requirements

What you need:

You will have 3+ years' experience in Administration with a particular focus on Customer Service and Accounts. You should have excellent written and verbal communication and have the ability to work under pressure and meet strict deadlines. You will be able to work independently and as part of a team.