Removals Account Manager

TipTopJob; Greater London; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

Job summary

TipTopJob in Surrey is seeking a Removals Account Manager to act as the main point of contact for clients, guiding them from enquiry through to booking.

You will liaise with overseas partners, prepare quotations, arrange in-home or virtual surveys, update clients, and hand off confirmed moves to operations. A strong customer service background and excellent communication are essential.

Qualifications

• A strong customer service background.
• Excellent written and verbal communication skills.
• Good literacy and numeracy skills.
• A confident and professional telephone manner.
• The ability to build positive relationships with clients, colleagues and overseas partners.
• Strong organisational skills and attention to detail.
• The ability to manage multiple enquiries and priorities.
• A proactive approach to following up quotations and customer enquiries.
• Previous removals, relocation or international moving experience would be advantageous, but is not essential.

Responsibilities

• Act as the main point of contact for your clients during enquiry and booking processes.
• Liaise with overseas partners and request rates, prepare quotations.
• Update and manage existing customer enquiries and arrange in-home or virtual surveys.
• Hand confirmed moves over to operations and coordinate with move management teams.

Skills

Customer service

Written communication

Verbal communication

Telephone manner

Relationship building

Organisational skills

Multitasking

Proactive follow-up

International moving experience

Job description

Location: Surrey

Salary: A GBP 27,000:A GBP 30,000 plus bonus

Position: Permanent, Full Time

Working Hours: Monday to Friday, 8:45am:5:00pm

Start Date: ASAP

We are currently working with a leading international removals company seeking a customer:focused Removals Account Manager to join its team in Surrey.

This is an excellent opportunity for an experienced customer service professional who enjoys building strong client relationships and coordinating multiple enquiries. Previous removals industry experience would be advantageous, although candidates with an excellent customer service background will also be considered.

What youll do

As Removals Account Manager, you will act as the main point of contact for your clients, providing a first:class service throughout the enquiry and booking process.

A typical day will involve liaising with overseas partners, preparing quotations for new enquiries, updating existing clients, arranging in:home or virtual surveys and handing confirmed moves over to the operations team.

Key Responsibilities

• Provide an excellent standard of customer service throughout the enquiry and booking process
• Act as the main point of contact for your individual clients
• Respond to new online enquiries and prepare accurate quotations
• Update and manage existing customer enquiries
• Liaise with overseas partners and request rates
• Arrange in:home or virtual surveys to support accurate move planning and cost estimates
• Follow up on quotations according to the proposed move date
• Contact clients through different communication platforms
• Maintain accurate and up:to:date customer records
• Keep informed of relevant customs requirements and procedures
• Hand confirmed bookings over to the appropriate move management or operations team
• Work closely with colleagues, overseas agents and other third:party partners

What you need

• A strong customer service background
• Excellent written and verbal communication skills
• Good literacy and numeracy skills
• A confident and professional telephone manner
• The ability to build positive relationships with clients, colleagues and overseas partners
• Strong organisational skills and attention to detail
• The ability to manage multiple enquiries and priorities
• A proactive approach to following up quotations and customer enquiries
• Previous removals, relocation or international moving experience would be advantageous, but is not essential

Why Youll Love This Role

• Salary of A GBP 27,000:A GBP 30,000, depending on experience
• Bonus scheme
• Permanent, full:time position
• Monday:to:Friday working hours
• Opportunity to join a leading international removals company
• Varied, client:focused role within a supportive team

Keywords / Alternative Job Titles: Removals Account Manager, Removals Coordinator, Move Coordinator, Move Manager, Relocation Coordinator, Customer Service Advisor, Removals Consultant, International Moving Coordinator, Client Services Executive, Moving Services Coordinator.