Relief Support Workers Mid Suffolk & Babergh

Together UK; Stowmarket; On-site; GBP 17,000 - 22,000; Part time

Job summary

Together UK is seeking Relief Support Workers for Mid Suffolk & Babergh on a zero hours basis. You will support residents with mental health needs, helping them engage with community activities and manage daily tasks within homes and in the community.

Responsibilities include building trust with service users, supporting tenancy management, completing records, and attending reviews. Flexibility for shifts and transport access is essential.

Qualifications

• Experience in caring or supporting individuals with mental health issues.
• GCSE English, Level II or equivalent required.
• Basic use of email and word processing software.
• Able to travel and have access to car/public transport.
• Willing to work a varied rota, including nights and weekends.

Responsibilities

• Establish and maintain relationships of trust with service users.
• Help service users set and achieve goals and manage tenancies.
• Work with service users in homes and in the community.
• Carry out assessments and determine urgency of needs.
• Refer to other professionals and link to community opportunities.
• Carry out risk assessments to keep service users safe.
• Attend placement reviews and work 1:1 or in groups.
• Assist with finances, benefits, and relationships; manage medications.

Skills

Experience in care or support

GCSE English

Basic computer/Email

Empathetic, non-judgemental

Travel/Transport access

Flexible shifts

Education

GCSE English or Level II

Job description

Relief Support Workers Mid Suffolk & Babergh

Application Deadline: 31 October 2026

Department: Operations

Employment Type: Zero Hours

Location: Mid Suffolk & Babergh

Reporting To: Anna Riviello

Compensation: £12.76 per hour

Description

£12.76 per hour

Together is an amazing place to work. We are one of the UK’s oldest and most respected mental health charities. It’s because we put the people who use our services at the heart of everything we do supporting and enabling them to take control of their lives and make a positive contribution to the community.

Job Purpose: We are looking for a motivated individual with experience of caring or supporting individuals with mental health issues to work alongside the residents, putting them at the heart of all we do.

Key Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
• Work flexibly with service users in their homes and in the community
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Attend placement reviews
• Work with service users on a 1:1 basis and in groups
• Assist service users to; deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
• Accompany service users to appointments
• Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
• Assist service users with personal care as and when required
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job-related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice

Desirable

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent