Relief Support Workers Mid Suffolk & Babergh

TOGETHER FOR MENTAL WELLBEING; Mid Suffolk, Babergh; On-site; GBP 15,000 - 21,000; Full time

Job summary

Together for Mental Wellbeing is seeking Relief Support Workers in Mid Suffolk & Babergh. The role pays £12.76 per hour and focuses on caring for individuals with mental health needs in home and community settings.

We value compassionate, reliable team players who can work flexible shifts, maintain professional boundaries, and document progress clearly in our systems. Training is provided to ensure safety and best practices.

Qualifications

• Experience supporting vulnerable individuals from paid work, voluntary work, or life experience.
• Minimum GCSE or Level II qualification in English, or equivalent.
• Basic competence with email and word processing software.
• Willingness to participate in job-related learning and flexible shifts.

Responsibilities

• Establish and maintain relationships of trust with service users to build engagement.
• Help service users set and achieve goals, manage tenancies and move-ons.
• Work flexibly with service users in homes and in the community.
• Carry out assessments and determine urgency of service user needs.
• Collaborate with professionals from other agencies and make onward referrals.
• Carry out risk assessments to keep service users safe.
• Attend placement reviews and support at 1:1 or in groups.
• Assist with financial issues, benefits navigation, relationships, and medication per policy.
• Accompany service users to appointments and assist with domestic tasks as needed.
• Adhere to lone working policy and maintain concise records in English.

Skills

Empathy

Communication

Digital literacy

Teamwork

Boundaries

Flexible shifts

Travel readiness

Education

GCSE English

Tools

Email

Word processing

Job description

Relief Support Workers Mid Suffolk & Babergh

£12.76 per hour

Together is an amazing place to work. We are one of the UK’s oldest and most respected mental health charities. It’s because we put the people who use our services at the heart of everything we do supporting and enabling them to take control of their lives and make a positive contribution to the community.

Together is an amazing place to work. We are one of the UK’s oldest and most respected mental health charities. It’s because we put the people who use our services at the heart of everything we do supporting and enabling them to take control of their lives and make a positive contribution to the community.

Job Purpose: We are looking for a motivated individual with experience of caring or supporting individuals with mental health issues to work alongside the residents, putting them at the heart of all we do.

Key Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
• Work flexibly with service users in their homes and in the community
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Attend placement reviews
• Work with service users on a 1:1 basis and in groups
• Assist service users to; deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
• Accompany service users to appointments
• Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
• Assist service users with personal care as and when required
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job-related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice

Desirable

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent

About Together for Mental Wellbeing

We value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us.

Founded in 1879, today we work with approximately 4,500 people every month - at around 70 locations across England.

Our services include support in the community, accommodation-based support, advocacy, and criminal justice services.

At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be yourself, welcoming applications from people from diverse communities and backgrounds who share our values.

As an employer, we are committed to making any reasonable adjustments during the recruitment process.