Relief Support Worker

Together for Mental Wellbeing; Hounslow; On-site; GBP 17,000 - 19,000; Full time

Job summary

Together for Mental Wellbeing in the United Kingdom is seeking a dedicated support worker to join a 24-hour, accommodation-based supported living service for adults with mental health needs. You will build trusting relationships with service users, support goal setting, and help people live as independently as possible.

This role is on a zero-hour contract with pay of £12.25/hour base plus £0.99/hour geographical allowance and £0.20/hour recruitment rate.

Qualifications

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience.
• Minimum of GCSE or Level II qualification in English, or equivalent.
• Basic competence in the use of email and word processing software.
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment.
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users.
• Able to establish and maintain a safe environment.
• Willing and able to undertake domestic tasks with, and for, service users as necessary.
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships.
• Open to - and willing to participate in - formal and informal job related learning.
• Willing and able to collaborate with colleagues and other organisations.
• Able to travel; have access to car/public transport.
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice.

Responsibilities

• Establish and maintain trust with service users to build engagement.
• Help service users set, prioritise and achieve personal goals to increase motivation.
• Work flexibly with service users in their homes and/or in the community.
• Value lived experience and enable peer support within Together service.
• Reach people in the community who are in need, including marginalised groups.
• Carry out assessments and determine urgency of service user needs.
• Refer to other services and link to community opportunities.
• Carry out risk assessments to keep service users safe.
• Help with housing, finances, benefits and appointments.
• Maintain records clearly in English and concise reports.
• Participate in mandatory courses and maintain professional boundaries.

Skills

Experience with vulnerable individuals

GCSE English

Email & word processing

Empathetic attitude

Professional boundaries

Team collaboration

Travel availability

Shift work rota

Open to learning

Education

GCSE English or Level II English

Tools

Email client familiarity

Word processing software

Job description

Great opportunity to join a vibrant team of support workers who provide a 24-hours mental wellbeing specialist accommodation-based supported living service for adults aged 18-65 with a diagnosed mental illness and/or primary mental health needs. Great opportunity to join a vibrant team of support workers who provide a 24-hours mental wellbeing specialist accommodation-based supported living service for adults aged 18-65 with a diagnosed mental illness and/or primary mental health needs.

Zero-hour contract

£12.25 per hour (basic salary) plus £0.99 per hour (geographical allowance) plus £0.20 per hour (recruitment and retention rate)

Key Responsibilities

• Establish and maintain relationships of trust with service users, in order to build engagement
• Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition
• Work flexibly with service users in their homes and/or in the community
• Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service
• Help to reach people in the community who are most in need, including those in marginalised or minority populations
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies and make onward referrals, linking service users into other community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Motivate and support service users to maintain safe and secure housing, deal with financial issues, navigate the benefits and education systems
• Assist service users to; manage friendships and family relationships; manage their lives by helping with bills, forms, mail and appointments, accompanying service users to appointments as and when necessary
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job-related courses and learning activities
• Maintain professional boundaries in all aspects of work with service user

Skills, Knowledge & Expertise

Essential

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice

Desirable

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent

Job Benefits