Relief Shop Manager — Charitable Retail Leader

St. Luke's Hospice; Basildon; On-site; GBP 21,000 - 26,000; Full time

Job summary

St. Luke's Hospice in Basildon is seeking a Relief Shop Manager to oversee charity shop operations in the absence of the Shop Manager and to drive fundraising through community engagement.

You will lead and motivate shop volunteers, ensure strong customer service and presentation, and manage stock, cash handling, and health & safety compliance within a busy retail environment supporting hospice services.

Qualifications

• Prior experience in a retail environment, charity shop experience is desirable but not essential.
• Strong organisational skills with an ability to multitask effectively.
• Excellent communication and interpersonal skills to liaise effectively with volunteers, customers, and the management team.
• Demonstrated ability to lead and motivate a team.
• Proficient in basic computer applications such as Microsoft Office.
• A passion for the charity sector and making a positive impact in the community.
• Knowledge or experience of EPOS.

Responsibilities

• Assist in the daily operation of the shop, including opening and closing procedures.
• Maximise sales potential by ensuring excellent customer service and presentation standards.
• Support volunteer recruitment, training, and management to ensure they are motivated and equipped to perform their roles.
• Maintain accurate financial records, including daily cash handling and banking procedures.
• Implement marketing and promotional initiatives to increase footfall and sales.
• Ensure compliance with health and safety regulations to maintain a safe environment for customers and staff.
• Coordinate stock management, including sorting, pricing, and displaying donated goods.

Job description

St. Luke's Hospice in Basildon is seeking a Relief Shop Manager to oversee charity shop operations in the absence of the Shop Manager and to drive fundraising through community engagement.

You will lead and motivate shop volunteers, ensure strong customer service and presentation, and manage stock, cash handling, and health & safety compliance within a busy retail environment supporting hospice services.