Relief Shop Manager

St Luke's Hospice; Basildon; On-site; GBP 22,000 - 27,000; Full time

Job summary

St. Luke's Hospice in Essex is seeking a Relief Shop Manager to oversee charity shop operations in the absence of the Shop Manager. You will lead daily sales, customer service, and stock presentation to help meet financial goals while supporting hospice services.

The role requires excellent organisational and people management skills, experience in retail, and the ability to recruit and motivate volunteers. You will handle cash, promote safety, and maintain accurate records.

Qualifications

• Prior experience in a retail environment; charity shop experience desirable.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proven ability to lead and motivate a team.
• Proficient in Microsoft Office.

Responsibilities

• Assist in the daily operation of the shop, including opening and closing procedures.
• Maximise sales potential by ensuring excellent customer service and presentation standards.
• Support volunteer recruitment, training, and management to ensure they are motivated and equipped to perform their roles.
• Maintain accurate financial records, including daily cash handling and banking procedures.
• Implement marketing and promotional initiatives to increase footfall and sales.
• Ensure compliance with health and safety regulations to maintain a safe environment for customers and staff.
• Coordinate stock management, including sorting, pricing, and displaying donated goods.

Skills

Retail experience

Volunteer management

Customer service

Team leadership

Cash handling

EPOS knowledge

Microsoft Office

Tools

EPOS systems

Cash handling software

Job description

At St. Luke's Hospice, we are a dedicated charity, providing compassionate care to individuals with life-limiting conditions. Our aim is to maintain the dignity of our patients, empowering them to make decisions aligned with their personal needs and desires in their final stages of life.

We are currently looking for a motivated individual to join our team as a Relief Shop Manager. This role is crucial in ensuring the smooth operation of our charity shops, which play a vital role in supporting hospice services through fundraising and engagement with the local community.

Role Overview

The Relief Shop Manager will be responsible for overseeing the management of the shop in the absence of the Shop Manager, ensuring that the shop runs smoothly and meets its financial goals. The role requires a proactive approach to store management and a passion for working in a retail environment that supports charitable efforts.

Location and Salary

Location: Various locations across Essex
Salary: £24,900 per year
Contract: Permanent, Full-time
Hours: 37.5 hours a week, including weekends and holidays

Key Responsibilities

• Assist in the daily operation of the shop, including opening and closing procedures.

• Maximise sales potential by ensuring excellent customer service and presentation standards.

• Support volunteer recruitment, training, and management to ensure they are motivated and equipped to perform their roles.

• Maintain accurate financial records, including daily cash handling and banking procedures.

• Implement marketing and promotional initiatives to increase footfall and sales.

• Ensure compliance with health and safety regulations to maintain a safe environment for customers and staff.

• Coordinate stock management, including sorting, pricing, and displaying donated goods.

Skills and Experience

• Prior experience in a retail environment, charity shop experience is desirable but not essential.

• Strong organisational skills with an ability to multitask effectively.

• Excellent communication and interpersonal skills to liaise effectively with volunteers, customers, and the management team.

• Demonstrated ability to lead and motivate a team.

• Proficient in basic computer applications such as Microsoft Office.

• A passion for the charity sector and making a positive impact in the community.

• Knowledge or experience of EPOS

Equity, Diversity, and Inclusion

St. Luke's Hospice is committed to creating an inclusive environment that welcomes individuals from all backgrounds. We particularly encourage applications from individuals who are LGBTQ+, disabled, or from Black, Asian, and Minority Ethnic communities. Our recruitment policies ensure equitable treatment of all candidates, including considering any access requirements for applicants with disabilities.

Legal Right to Work

Please note that we cannot sponsor visas or permits. Candidates must have the legal right to work in the UK.