Relief Security Officer

Anchor Group Services; United Kingdom; Remote; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Free on-site parking

Employee Assistance Programme (EAP)

Anchor Academy training courses

Cycle to Work Scheme

Auto Enrolment Pension

Job summary

Anchor Group Services is seeking a Relief Security Officer to join the Gloucester Quays team. The role covers days, nights, evenings and weekend shifts with zero-hours flexibility. A valid SIA Door Supervisor licence is essential, with CCTV licence preferred.

You'll patrol, monitor, respond to incidents, and maintain thorough records to ensure a safe environment for visitors and staff. You will join a dedicated security team, supporting site operations and customer service, with access to Anchor

Qualifications

• Mandatory SIA Door Supervisor Licence (DS).
• CCTV licence is preferred.
• Full 5-year employment history is essential.
• Customer service experience and confidence to handle conflicts.

Responsibilities

• Conduct regular patrols of the shopping centre to maintain safety and security.
• Respond promptly to incidents and liaise with the public and site management.
• Maintain accurate incident records and reports per procedures.
• Operate and monitor CCTV equipment on site.
• Provide professional, friendly service to customers and visitors.

Skills

SIA DS Licence

CCTV Licence

Customer service

Communication skills

Flexible

Punctual

Reliable

Professional conduct

Job description

Gloucester, United Kingdom | Posted on 15/09/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Security Officer

WorkingHours: Zero hours

Pay: £14.45 per hour

Reportingto: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced security officer to join our established security team based at Gloucester Quays as a Relief Security Officer.

You will be responsible for conducting regular patrols throughout the shopping centre, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site security standards are essential.

As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes a variety of days, nights, evenings, and weekend shifts.

The successful candidate must hold a valid SIA Door Supervisor (DS) Licence as a minimum requirement. A CCTV Licence is desirable but not essential.

Duties include:

• Protecting the client’s property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Operating and monitoring site CCTV equipment
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

Requirements

• Valid SIA Door Supervisor (DS) Licence - ESSENTIAL
• Valid CCTV Licence - PREFFERED
• Full 5-year employment checkable history - ESSENTIAL
• Customer service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards
• Free on-site parking

Other companies may call this role: Security Officer, Security Guard, Security Personnel, Protection Officer, Loss Prevention Officer, Security Specialist, Safety Officer, Security Coordinator, Security Analyst, Asset Protection Officer, Security Operations Officer, Security Risk Officer, Facilities Security Officer, Protection Officer, Workplace Safety & Security Officer, SIA Security Officer, Security Enforcement Officer

Within commuting distance of: Gloucester, Cheltenham, Stroud, Tetbury, Cirencester, Churchdown, Painswick, Fairford, Evesham, Chipping Sodbury, Malmesbury, Wickwar, Naunton, Northleach, Bibury, South Cerney, Great Malvern, Mangotsfield, Kingswood, Castle Combe, Chepstow.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.