Relief Retail Security Officer

Mitie; Leeds; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Generous annual leave

Pension schemes

Uniform provided

SIA licence renewals support

Job summary

Mitie is seeking a Relief Retail Security Officer to work in a busy City Centre shopping centre in Leeds. The role involves 12-hour shifts with active patrols and high customer interaction to deter theft and ensure safety.

You’ll support store teams, police partnerships and crowd control while maintaining professionalism and physical stamina across different areas of the centre.

Qualifications

• A valid SIA licence (or willingness to complete the training).
• A full 5-year checkable employment or education history.
• Ability to manage physical demands including extended patrols and standing.
• Strong customer service mindset for a safe, welcoming experience.
• Proactive, professional and customer-focused approach.
• CCTV licence advantageous.

Responsibilities

• Provide a visible, reassuring presence on the shop floor.
• Deliver outstanding customer service at all times.
• Deterrence of theft and anti-social behaviour.
• Carry out regular high-visibility patrols across the centre.
• Work closely with store management teams.
• Support partnerships with Police and local crime networks.
• Use Body Worn CCTV to enhance safety onsite.
• Assist with crowd management during busy periods.
• Support emergency procedures including evacuations.
• Build relationships with retailers, contractors and stakeholders.
• Work flexibly across security duties as required.
• Provide cover for holidays and sickness as part of relief function.
• Opportunities to support other sites across Leeds.

Skills

Customer service

Communication

Stamina

Problem solving

Teamwork

Education

SIA licence

5-year history check

Tools

CCTV operation

Body Worn CCTV

Patrol equipment

Job description

Relief Security Officer needed to work in a busy City Centre Retail shopping Centre

At Mitie, we recognise the importance of your time, which is why your lunch break is fully paid, meaning you earn more while taking the time you need to recharge.

About the Role

We're looking for a confident, approachable and energetic Relief Retail Security Officer who enjoys being active and working in a fast-moving environment.

This isn't a role where you'll spend your entire shift in one place. Our officers work 12-hour shifts and cover a lot of ground, carrying out regular patrols and supporting security operations across the site. One moment you could be assisting a customer or retailer, the next responding to an incident, supporting with loss prevention or carrying out proactive patrols.

You'll need to be comfortable being on your feet for extended periods and have the stamina to maintain a professional, alert and positive approach throughout your shift. Variety is a big part of the role, so we're looking for someone adaptable who can think on their feet and comfortably deal with different people and situations.

What You'll Be Doing

• Providing a visible, reassuring presence on the shop floor
• Delivering outstanding customer service at all times
• Deterring theft, anti-social behaviour and public order offences
• Carry out regular, high-visibility patrols throughout the shopping centre, including public areas, service corridors, car parks and external areas
• Working closely with store management teams
• Supporting partnerships with Police and local crime networks
• Using Body Worn CCTV to enhance safety for everyone onsite
• Assist with crowd management during busy trading periods, events and seasonal peaks.
• Support emergency procedures including evacuations and other major incident responses.
• Build positive working relationships with retailers, centre management, contractors and other stakeholders.
• Work flexibly across different security duties depending on operational requirements.
• Provide cover for holidays, sickness and other staffing requirements as part of the relief function.
• Opportunities may be available for the right candidate to support other sites across Leeds, providing additional hours, variety and experience across different security environments.

What You'll Need

• A valid SIA licence (or willingness to complete the training - we may be able to support you with this)
• A full 5-year checkable employment or education history (this is essential for vetting)
• Able to manage the physical demands of the role, including extended foot patrols, prolonged periods of standing and covering significant distances across a busy shopping centre.
• A strong customer service mindset, recognising that security officers play an important role in creating a safe, welcoming and positive experience for everyone visiting the centre.
• A proactive, professional and customer-focused approach
• CCTV licence advantageous

We don't just offer a job - we offer a package that supports you:

• Generous annual leave, so you can properly switch off, recharge and enjoy time away from work
• Pension schemes to help you plan and build for your future
• Uniform provided, so you have everything you need to feel confident from day one
• SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress
• Full induction and ongoing training, giving you the knowledge, support and confidence to succeed
• Retail discounts, financial services and reward schemes to help your money go further
• Online GP access for you and your family, giving you quick, convenient support when you need it
• Apprenticeships and real career progression opportunities, so this can be the start of something bigger

Don't miss out on this opportunity to join a supportive team where you're paid fairly for every minute you work!