Relief Retail Security Officer

Mitie Group plc.; Leeds; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Paid lunch break

Annual leave

Pension scheme

Uniform provided

SIA licence renewals covered

Job summary

Mitie Group plc. is seeking a confident and energetic Relief Retail Security Officer to patrol busy retail spaces in Leeds. The role involves regular shifts, customer service, and supporting security operations across the site.

You will be on your feet for long periods, respond to incidents, and work with police and partners as needed. A valid SIA licence is required or training may be sponsored.

Qualifications

• Valid SIA licence or willingness to complete the training.
• 5-year checkable employment or education history is essential for vetting.
• Ability to handle physical demands and long shifts.
• Strong customer service mindset for a welcoming experience.
• Proactive, professional approach in a fast-moving environment.

Responsibilities

• Provide a visible, reassuring presence on the shop floor.
• Deliver outstanding customer service at all times.
• Deterrence of theft and anti-social behaviour.
• Carry out high-visibility patrols around the shopping centre.
• Work closely with store management and partners.
• Support police and local crime networks as needed.
• Utilise Body Worn CCTV to enhance safety onsite.
• Assist with crowd management during busy periods.
• Participate in emergency procedures and evacuations.
• Build positive relationships with retailers and contractors.

Skills

Customer service

Patrolling

CCTV

SIA licence

Job description

We're looking for a confident, approachable and energetic Relief Retail Security Officer who enjoys being active and working in a fast-moving environment. This isn't a role where you'll spend your entire shift in one place. Our officers work 12-hour shifts and cover a lot of ground, carrying out regular patrols and supporting security operations across the site. One moment you could be assisting a customer or retailer, the next responding to an incident, supporting with loss prevention or carrying out proactive patrols. You'll need to be comfortable being on your feet for extended periods and have the stamina to maintain a professional, alert and positive approach throughout your shift. Variety is a big part of the role, so we're looking for someone adaptable who can think on their feet and comfortably deal with different people and situations.

What You'll Be Doing

• Providing a visible, reassuring presence on the shop floor
• Delivering outstanding customer service at all times
• Deterring theft, anti-social behaviour and public order offences
• Carry out regular, high-visibility patrols throughout the shopping centre, including public areas, service corridors, car parks and external areas
• Working closely with store management teams
• Supporting partnerships with Police and local crime networks
• Using Body Worn CCTV to enhance safety for everyone onsite
• Assist with crowd management during busy trading periods, events and seasonal peaks.
• Support emergency procedures including evacuations and other major incident responses.
• Build positive working relationships with retailers, centre management, contractors and other stakeholders.
• Work flexibly across different security duties depending on operational requirements.
• Provide cover for holidays, sickness and other staffing requirements as part of the relief function.
• Opportunities may be available for the right candidate to support other sites across Leeds, providing additional hours, variety and experience across different security environments.
• A valid SIA licence (or willingness to complete the training - we may be able to support you with this)
• A full 5-year checkable employment or education history (this is essential for vetting)
• Able to manage the physical demands of the role, including extended foot patrols, prolonged periods of standing and covering significant distances across a busy shopping centre.
• A strong customer service mindset, recognising that security officers play an important role in creating a safe, welcoming and positive experience for everyone visiting the centre.
• A proactive, professional and customer-focused approach
• CCTV licence advantageous

We don't just offer a job - we offer a package that supports you:

• £………………. per hour + PAID LUNCH BREAK (so you earn more for your time)
• Generous annual leave, so you can properly switch off, recharge and enjoy time away from work
• Pension schemes to help you plan and build for your future
• Uniform provided, so you have everything you need to feel confident from day one
• SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress
• Full induction and ongoing training, giving you the knowledge, support and confidence to succeed