Relief Security Officer (Days and Nights)

Mitie Cleaning & Hygiene Services; Dover, Folkestone; On-site; GBP 16,000 - 23,000; Full time

Job summary

Mitie Cleaning & Hygiene Services in the United Kingdom is seeking a Relief Security Officer to support operations in Dover and Folkestone. You will patrol, monitor access, and respond to incidents to maintain safe environments.

The role requires a valid SIA licence (Door Supervisor mandatory), strong communication skills, and the ability to work day or night shifts. Full adherence to health and safety standards is expected.

Qualifications

• Valid SIA (Security Industry Authority) licence – Door Supervisor mandatory, CCTV preferable.
• Good understanding of security requirements and functions.
• Excellent oral and written communication skills.
• Strong interpersonal skills with the ability to liaise with colleagues and managers.

Responsibilities

• Ensure incidents are logged and directed to completion.
• Maintain site access/egress standards and visitor regulation.
• Adhere to dress, safety and presentation standards at all times.
• Handle day-to-day enquiries regarding site security and report to the Manager.
• Support health and safety reporting and KPI tracking.

Skills

Analytical skills

Oral communication

Interpersonal skills

Written reports

Problem solving

Team collaboration

Tools

SIA Licence (Door Supervisor)

CCTV awareness

Job description

Better places, thriving communities.

Pay rate: £14.22

Shifts: 12 Hours, Dayshift and Nightshift

Better places, thriving communities.

Relief Security Officer - Dover/Folkestone

Pay rate: £14.22

Shifts: 12 Hours, Dayshift and Nightshift

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Main duties

• Ensure all incidents are logged and directed effectively through to completion
• Maintain the standards of the site for access / egress and visitor regulation
• Ensure standards of dress, safety and presentation are maintained at all times
• To be fully conversant with the methods of working of all equipment.
• Ensure that you have signed the Assignment Instructions.
• Handle all day to day enquiries which arise from whatever source in respect of the daily operation of the security of the site and report to the Manager
• Any other reasonable request from management or client.
• To have an awareness of key performance indicators and service level agreements
• Completion and checking of all accident and Health and Safety reports

Person Specification

• Excellent analytical skills to critically evaluate the information gathered and prioritise activity and ongoing communication
• Valid SIA (Security Industry Authority) licence - Door Supervisor mandatory, CCTV preferable
• Must be able to achieve SC clearance (5-year UK residency a minimum)
• Full 5-year checkable history
• Good understanding of security requirements / functions
• Excellent oral communicator
• Strong written skills for reports, incidents and presentations
• Excellent interpersonal skills, to liaise with security officers, managers and directors
• Have the ability to solve problems and make decisions.
• To share knowledge and support team members, to make the best use of their capabilities.

Health And Safety Responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie's and Clients information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any