Relief Monitoring Centre Operator

Bromsgrove and Redditch; Redditch; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Pension

25 days annual leave + bank holidays (

Flexible working

Employee Assistance Programme

Benefits platform discounts

Job summary

The NEW Lifeline and CCTV Monitoring Centre Team at Bromsgrove District Council and Redditch Borough Council is recruiting a Relief Monitoring Centre Operator. The role is 24 hours per week on a relief contract covering sickness and holidays, with shifts including mornings, afternoons, nights, weekends and bank holidays, based in Redditch.

Training will cover Lifeline calls, housing repairs responses after hours, and CCTV monitoring with police evidence.

Qualifications

• Calm demeanor to handle emergencies and crises.
• Strong focus on customer service and empathy.
• Ability to assess risks quickly and maintain accurate incident records.

Responsibilities

• Answer and respond to Lifeline emergency calls to help residents live independently.
• Monitor CCTV across North Worcestershire and provide evidence to Police.
• Produce clear, timely incident reports and documentation.
• Safeguard vulnerable residents with empathy and respect.
• Assess risks and prioritise tasks in a fast-paced environment.

Skills

Calm under pressure

Customer-focused

Problem solving

IT literacy

Tools

CCTV monitoring software

Office IT systems

Job description

The following content displays a map of the jobs location - Town Hall, Walter Stranz Square, Redditch

Town Hall, Walter Stranz Square, Redditch

Closing Date:

06/11/2026

Job Type:

Sector:

Local Councils

Business Unit:

Redditch

Job Introduction

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.

The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving services that make a difference to the community that we serve.

The NEW Lifeline and CCTV Monitoring Centre Team are looking to recruit a new Relief Monitoring Centre Operator.

Shift pattern: 24 hours per week (average). Relief contract covering sickness and holidays - shifts allocated in advance, to include mornings, afternoons, nights, weekends and bank holidays.

Are you calm in a crisis? Would you take control in an emergency? Could you deal with urgent calls? Can you spot suspicious behaviour?

We will provide training to ensure you are able to:

• Answer and respond to emergency Lifeline calls, helping people to live their lives independently
• Answer and respond to calls in relation to various Councils’ emergency services and housing repairs when the offices have closed
• Proactively monitor CCTV within North Worcestershire and produce evidence for the Police

We are looking for bright, customer focused individuals, with a flair for problem solving and who can:

• Safeguard vulnerable individuals - demonstrating empathy, compassion and respect at all times
• Respond calmly, confidently and decisively to incidents and emergency situations
• Effectively assess risks and prioritise tasks in a fast-paced environment
• Accurately assess visual and audible information to support decision making
• Produce and maintain accurate and timely incident reports and associated documentation
• Demonstrate strong IT skills and confidence using different systems

Join our team and you will make a difference to the safety of our residents, including some of the most vulnerable people . The position is predominantly based within our 24-hour Monitoring Centre in Redditch, with occasional travel to our site in Bromsgrove.

If you’d like to work in a fast-paced, customer focused environment, where no two days are the same, then this is the team for you !

Additional Information

The Councils offer a range of staff benefits:

• Pension
• Generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• Flexible working, where appropriate
• Employee Assistance Programme
• Access to employee benefits platform, offering discounts for high street shops, leisure and holiday discounts, salary sacrifice schemes and more

What next

Remember to review the attached Job description and visit our website for more info on NEW Lifeline and CCTV.

Please note that the Council does not offer Sponsorship to work in the UK.