Relief Monitoring Centre Operator

Bromsgrove and Redditch Councils; Redditch; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Pension

Generous leave entitlements starting "

Flexible working

Job summary

Bromsgrove District Council and Redditch Borough Council are recruiting a Relief Monitoring Centre Operator for their 24-hour Lifeline and CCTV Monitoring Centre based in Redditch, with some travel to Bromsgrove. The role is shift-based, including mornings, AR days, nights, weekends and bank holidays, on a relief contract covering sickness and holidays.

You will handle Lifeline calls, monitor CCTV, and contribute to safety outcomes for vulnerable residents in a fast-paced environment, with

Qualifications

• Answer Lifeline emergency calls and help people live independently.
• Monitor CCTV and produce evidence for the Police.
• Safeguard vulnerable individuals with empathy, compassion and respect.

Responsibilities

• Answer and respond to emergency Lifeline calls, helping people to live their lives independently
• Answer and respond to calls in relation to various Councils’ emergency services and housing repairs when the offices have closed
• Proactively monitor CCTV within North Worcestershire and produce evidence for the Police
• Join our team and you will make a difference to the safety of our residents, including some of the most vulnerable people.

Skills

Calm under pressure

Customer focused

Problem solving

IT skills

Tools

IT systems

Job description

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.

The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving services that make a difference to the community that we serve.

NEW Lifeline and CCTV Monitoring Centre Team are looking to recruit a new Relief Monitoring Centre Operator.

Shift pattern: 24 hours per week (average). Relief contract covering sickness and holidays - shifts allocated in advance, to include mornings, afternoons, nights, weekends and bank holidays.

Are you calm in a crisis? Would you take control in an emergency? Could you deal with urgent calls? Can you spot suspicious behaviour?

We will provide training to ensure you are able to:

• Answer and respond to emergency Lifeline calls, helping people to live their lives independently
• Answer and respond to calls in relation to various Councils’ emergency services and housing repairs when the offices have closed
• Proactively monitor CCTV within North Worcestershire and produce evidence for the Police

We are looking for bright, customer focused individuals, with a flair for problem solving and who can:

• Safeguard vulnerable individuals - demonstrating empathy, compassion and respect at all times
• Respond calmly, confidently and decisively to incidents and emergency situations
• Effectively assess risks and prioritise tasks in a fast-paced environment
• Accurately assess visual and audible information to support decision making
• Produce and maintain accurate and timely incident reports and associated documentation
• Demonstrate strong IT skills and confidence using different systems

Join our team and you will make a difference to the safety of our residents, including some of the most vulnerable people. The position is predominantly based within our 24-hour Monitoring Centre in Redditch, with occasional travel to our site in Bromsgrove.

If you’d like to work in a fast-paced, customer focused environment, where no two days are the same, then this is the team for you!

Additional Information

The Councils offer a range of staff benefits:

• Pension
• Generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• Flexible working, where appropriate
• Employee Assistance Programme
• Access to employee benefits platform, offering discounts for high street shops, leisure and holiday discounts, salary sacrifice schemes and more

What next

Remember to review the attached Job description and visit our website for more info on NEW Lifeline and CCTV.

Please contact Donna Heath, Monitoring Centre Team Leader, by email if you have any questions:

[e-mail] or email [e-mail]

Please note that the Council does not offer Sponsorship to work in the UK.

Attached documents

Monitoring Centre Operator JD - March 2026.pdf