Relief Housing Support Worker - Day & Night Shifts

Orwell Housing Association; Lowestoft; On-site; GBP 12,000 - 18,000; Full time

Job summary

Orwell Housing Association's Phoenix House in Lowestoft provides supported accommodation for adults experiencing homelessness, offering 23 self-contained rooms and tailored support to help our customers access the widest opportunities available to them and move toward independent living.

In this role, you'll work with young people who are homeless or at risk of homelessness, helping them develop confidence and the skills needed to maintain their own accommodation.

Qualifications

• GCSE Maths and English (Grade 9-4 / A-C or equivalent).
• A full driving licence is desirable.

Responsibilities

• Play a key role in ensuring every customer has a personalised, outcomes‑focused support plan that reflects their goals, aspirations, and individual needs.
• Build positive and proactive relationships with customers and wider stakeholders, helping the service flourish and consistently deliver high‑quality support.
• Work collaboratively with customers to help them understand and manage risk, including supporting them to take positive, informed risks that promote their wellbeing, while partnering with other agencies to ensure a holistic approach.
• Support customers to engage with their local community and develop new networks through opportunities such as volunteering, training, education, and employment.
• Actively contribute to the referrals process by completing risk assessments and helping maintain a safe environment for customers, colleagues, and visitors through adherence to best practice, legislation, and safeguarding procedures.
• Advocate effectively for customers by getting to know them, valuing their lived experience, and recognising them as the experts in their own lives.

Education

GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Full driving licence desirable

Job description

Orwell Housing Association's Phoenix House in Lowestoft provides supported accommodation for adults experiencing homelessness, offering 23 self-contained rooms and tailored support to help our customers access the widest opportunities available to them and move toward independent living.

In this role, you'll work with young people who are homeless or at risk of homelessness, helping them develop confidence and the skills needed to maintain their own accommodation.