Relief Support Worker – Youth Housing (Day/Night Shifts)

Housing Diversity Network; Lowestoft; Remote; GBP 14,000 - 21,000; Full time

Job summary

Orwell Housing is seeking Relief Support Workers for Phoenix House in Lowestoft to support young people facing homelessness or risk of homelessness. You’ll help them build confidence and achieve independent living by a strength‑based, person‑centred approach.

Relief shifts cover absence and training needs, with day and night availability. You’ll work to promote wellbeing, manage risk, and connect customers to education, training and employment opportunities while safeguarding all customers.

Qualifications

• GCSE Maths and English (Grade 9-4 / A-C or equivalent).
• Full driving licence is desirable.

Responsibilities

• Provide personalised, outcomes‑focused support plans for customers.
• Build positive relationships with customers and stakeholders.
• Support risk management and safeguarding in daily work.
• Encourage community engagement through volunteering, training, education, and employment.
• Assist with referrals, risk assessments, and maintaining a safe environment.
• Advocate for customers by valuing their lived experience and autonomy.

Education

GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Tools

Driving Licence

Job description

Orwell Housing is seeking Relief Support Workers for Phoenix House in Lowestoft to support young people facing homelessness or risk of homelessness. You’ll help them build confidence and achieve independent living by a strength‑based, person‑centred approach.

Relief shifts cover absence and training needs, with day and night availability. You’ll work to promote wellbeing, manage risk, and connect customers to education, training and employment opportunities while safeguarding all customers.