Relief Hostel Support Worker (Days)

Homeless Link; Bath; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual leave entitlement

Blue Light Card

Staff discount 30%

Free monthly training sessions

Job summary

Alongside is seeking a Relief Hostel Support Worker (Days) to join the Manvers Street Hostel in Bath. The role covers day shifts within a 24/7 service supporting rough sleepers on their journey out of homelessness.

You’ll carry out health and safety checks, monitor CCTV, and maintain accurate client records while delivering high-quality, person-centered support. Flexible hours 07:30–22:00; hourly rate £15.39 including holiday pay.

Qualifications

• Empathy and understanding of the needs of Alongside clients.
• Good communication skills to build relationships with clients and external agencies.
• As part of this role, you’ll need to complete practical first aid training. This will be included in your induction, and you’ll have two attempts to successfully complete and pass the assessment.

Responsibilities

• Give clients advice and information, providing an enabling service so they can access the appropriate services.
• Ensure all clients are provided with a high-quality person-centred service.
• Maintain client records so they are accurate and fully updated.
• Responsible for the day-to-day health and safety, and safe running of the hostel.

Skills

Empathy

Communication

Job description

Job Role: Relief Hostel Support Worker (Days)

Hourly rate: £15.39 per hour including holiday pay

Hours: Flexible, covering between the hours of 07:30 AM and 10:00 PM

Contract type: Relief

Location: Bath

About Alongside

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the role

Join us as a Relief Hostel Support Worker (Days) and become a vital part of our dedicated team at the Manvers Street Hostel—a service that operates 24/7, 365 days a year, supporting rough sleepers on their journey out of homelessness.

In this dynamic role, you’ll help create a safe and welcoming environment during the day shift. Your responsibilities will include carrying out regular health and safety checks through patrols, monitoring the premises via CCTV, and ensuring everything runs smoothly. You’ll also play a key part in maintaining accurate client records, helping us deliver the highest standard of support.

Every shift is an opportunity to make a real difference—providing reassurance, safety, and support to those who need it most. If you’re passionate about helping people and thrive in a role where no two days are the same, we’d love to hear from you!

Responsibilities include

• Give clients advice and information, providing an enabling service so they can access the appropriate services
• Ensure all clients are provided with a high-quality person-centred service
• Maintain client records so they are accurate and fully updated
• Responsible for the day-to-day health and safety, and safe running of the hostel

Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.

You can view the full job description by clicking here.

Qualifications / Requirements

• Empathy and understanding of the needs of Alongside clients
• Good communication skills to build relationships with clients and external agencies

As part of this role, you’ll need to complete practical first aid training. This will be included in your induction, and you’ll have two attempts to successfully complete and pass the assessment.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• 30% staff discount at our charity shops
• Annual leave entitlement (paid for each hour worked)
• For all the fantastic and valuable work you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• A real sense of job satisfaction

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about this role, please get in touch with the recruitment team at [e-mail]. We look forward to speaking with you soon!