Relief Front Desk & Visitor Services Officer

Mitie; Greater London; On-site; GBP 19,000 - 22,000; Full time

Job summary

Mitie in London is seeking a Relief Front of House Officer - Customer Service to join our on-site team at London locations. The role combines reception, porter and messenger duties, with a strong focus on delivering a welcoming, professional experience for guests, clients and staff.

Salary is £14.80 per hour with benefits. You will greet visitors, answer calls, check IDs and issue passes, set up meeting rooms and support the customer services team.

Qualifications

• Customer service experience with face-to-face, email and phone interactions.
• Proficiency in MS Outlook, Word and Excel.
• Flexible and willing to work.
• Self-motivated with initiative.
• Reliable, well-organised and punctual.
• Good verbal communication; second language is a plus.

Responsibilities

• Greet guests, visitors and client staff at the location.
• Answer phones and manage reception/porter duties.
• Check IDs, issue passes and host visitors.
• Set up rooms and venues and move furniture as needed.
• Receive and sort mail; manage post franking.

Skills

Customer service

MS Office

Time management

Reliability

Communication skills

Education

General education

Tools

Outlook

Word

Excel

Job description

Mitie in London is seeking a Relief Front of House Officer - Customer Service to join our on-site team at London locations. The role combines reception, porter and messenger duties, with a strong focus on delivering a welcoming, professional experience for guests, clients and staff.

Salary is £14.80 per hour with benefits. You will greet visitors, answer calls, check IDs and issue passes, set up meeting rooms and support the customer services team.