Relief Front of House Officer - Customer Service

Mitie; Greater London; On-site; GBP 19,000 - 22,000; Full time

Job summary

Mitie in London is seeking a Relief Front of House Officer - Customer Service to join our on-site team at London locations. The role combines reception, porter and messenger duties, with a strong focus on delivering a welcoming, professional experience for guests, clients and staff.

Salary is £14.80 per hour with benefits. You will greet visitors, answer calls, check IDs and issue passes, set up meeting rooms and support the customer services team.

Qualifications

• Customer service experience with face-to-face, email and phone interactions.
• Proficiency in MS Outlook, Word and Excel.
• Flexible and willing to work.
• Self-motivated with initiative.
• Reliable, well-organised and punctual.
• Good verbal communication; second language is a plus.

Responsibilities

• Greet guests, visitors and client staff at the location.
• Answer phones and manage reception/porter duties.
• Check IDs, issue passes and host visitors.
• Set up rooms and venues and move furniture as needed.
• Receive and sort mail; manage post franking.

Skills

Customer service

MS Office

Time management

Reliability

Communication skills

Education

General education

Tools

Outlook

Word

Excel

Job description

Relief Front of House Officer - Customer Service

Job Title: Relief Front of House Officer - Customer Service Location: London sitesSalary: £14.80 Per Hour + Excellent Staff Benefits

Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commences with our client.

Job Overview

This is a Customer Service role with Porter and Messenger service duties.

As part of the FOH support team, you will:

• Act as a focal point for receiving and greeting Guests, Visitors and external Client Staff to the location.
• Answer the telephone and undertake all aspects of the reception Porter and Messenger services.
• Check identities of attendees and issue passes, host visitors as required.
• Set up rooms and venues as requested, assist the site management to relocate furniture and items as per requests.
• Receive all the internal and external mail for the site. Check, divide and distribute the posts to the personnel onsite accordingly.
• Collect all the post to be franked accordingly before cut-off time.
• Provide support to the customer services team as required.
• Ensure that all operational procedures are followed.
• Undertake all duties as described in accordance with the Reception Procedures Manual.
• To maintain the appropriate standards of conduct, dress, hygiene and appearance of a "Front of House" appointment, whilst being polite, efficient and presentable at all times.
• To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business‑like and pleasurable experience.
• To be readily able to answer any questions and / or find out the answer promptly.
• To receive and look after guests until they are met by their host.
• To ensure that the security of the premises is maintained as far as is practicable.
• To maintain a quality reception area.
• To provide a booking service for rooms.
• To provide a helpdesk service for reactive maintenance.
• To maintain the telephone system as directed.
• To liaise with the customer services team with regard to customer care.
• To Set up of meeting room space to the client's specification requirements.
• To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.
• To take delivery of post both internal/external.
• To deliver and collect post to and from different departments around the building.
• To use the franking machine and other equipment to send post.
• To sort post ready for collection.
• To use the computer to answer email queries.
• To report any building faults or H&S concerns.
• To be accountable for security and safe keeping of all stock and equipment within your area of responsibility
• To comply with the Clients policies on Recycling and waste disposal.
• To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.
• To replenish equipment and crockery etc that is required for service, before, during & after service.
• To ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.
• To attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development.
• To undertake other reasonable tasks as requested.

Person Specification:

• Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone.
• Intermediate level Microsoft applications skills - outlook, word, excel
• Flexible and willing approach to work
• Ability to work on own initiative
• Enthusiastic and Hardworking
• Good time keeper
• Must be reliable and well organised
• Good standard of general education
• Good communication skills - specifically verbal preferably with a second language