Relief Duty Manager

Serco; Maidstone; On-site; GBP 26,000; Full time

Job summary

Join a leading company managing local leisure facilities as a Relief Duty Manager in Maidstone. Your role will involve supervising activities, ensuring customer safety and comfort, and maintaining high standards of service in a supportive team environment. Candidates should bring experience in leisure settings, strong swimming skills, and lifeguard qualifications.

Benefits

Free membership at the Centre

Heavily discounted use of classes and facilities

Free safeguarding training and DBS check

Excellent Development and Training Opportunities

6% employer matched pension contribution

Qualifications

• Previous experience in a leisure environment.
• Experience of pool supervision.
• Demonstrated can-do attitude.

Responsibilities

• Ensure customer safety and high standards of service.
• Manage the facility in the absence of the duty manager.
• Supervise specific activities and maintain cleanliness.

Skills

Customer focus

Safety conscious

Vigilance

Ability to deal with pressure

Swimming skills

Education

National Pool Lifeguard Qualification or equivalent

First aid qualification

Job description

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Working Hours:40 hours per week, mixture of earlies, lates and weekends on a rota basis

Salary: £25,445 per annum + Excellent Benefits

Here at Maidstone Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team -- and right now we are looking to recruit for a Relief Duty Manager to join the team.

As the Relief Duty Manager, the purpose of the role will be to work within the centre whilst ensuring customer safety and high standards of service and customer care.

You will be reporting to the duty manager and in the duty manager’s absence, the successful candidate will be managing the facility and ensure all activities are delivered to a high standard.

Furthermore, you will be involved in supervising specific activities, maintaining high standards of cleanliness, and working on the safe handling and set up of equipment.

Without you there can’t be any pool activity. But you won’t be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership and other various discounts.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

What you’ll need to do the role

We are looking to hear from candidates who have previous experience in a leisure environment, as well as previous experience of pool supervision and you can demonstrate a can-do attitude to get the job done.

As the senior lifeguard you’ll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you’ll need to have strong swimming skills and it’s essentialthat you hold a National Pool Lifeguard Qualification (Royal Life Saving Society) or equivalent & first aid qualification to be considered for this role.

Why Serco

A place you can make an impact: Swimming pools are the beating hearts of our leisure centres and without lifeguards we cannot operate. You ensure that our customers can enjoy their activity in safety and when needed you save lives.

A place you can count on: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities.

A place for you: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you’ll also find all the resources you need for career progression through Serco Learning.

What we offer

• Free membership at the Centreplus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.