Duty Manager - Hillbrow Health and Wellbeing

Wave Leisure Trust; Eastbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wave Leisure Trust is seeking a Duty Manager for Hillbrow Health & Wellbeing in Eastbourne. This pivotal role focuses on leading a team to provide exceptional customer service in a community leisure environment. The ideal candidate will have a strong customer service background, leadership skills, and a commitment to creating a safe and welcoming atmosphere.

Qualifications

• Passion for providing exceptional service and leading teams.
• Experience in customer focused service delivery.
• Ability to supervise staff and meet targets.

Responsibilities

• Lead and motivate teams to deliver high results.
• Ensure efficient service and safety for customers.
• Handle cash and follow financial systems.

Skills

Leadership

Customer Service

Teamwork

Organizational Skills

Education

National Pool Lifeguard Qualification (NPLQ)

Current First Aid Certificate

Tools

Microsoft Office

Job description

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Duty Manager - Hillbrow Health and Wellbeing, Eastbourne

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Client:

Wave Leisure Trust

Location:

Eastbourne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cd51d106d385

Job Views:

5

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job Description

The Post in Context

The Wave Team has considerable experience in the management of all aspects of community leisure, such as managing leisure centres (wet and dry), operating dual use sites (for example, schools and colleges), running sport and physical activity programmes (both indoor and outdoor).

This role is central to providing a friendly, safe and efficient service to all of our customers. As such it is vital that the postholder is an inspirational role model at all times, leading and motivating their teams as they strive to deliver excellence in all areas of operating a busy centre.

This post will be based at Hillbrow Health & Wellbeing, Hillbrow Sports Centre, Meads, Eastbourne. A local partnership of Wave Active and South Downs Health and Care will be running a health and wellbeing ‘hub’ at the Denton Road site in Meads, bringing together high-quality sport and leisure facilities alongside provision of accessible NHS and private community healthcare services.

Person Specification

• Driven and Enthusiastic
• Passion for providing exceptional service
• Pro-active
• Team Player

Experience (Essential)

• Staff supervision, leading teams to deliver high results, meet targets and respond to changing priorities.
• Previous experience of work in a customer focussed service delivery environment.
• Cash handling/reconciliation and experience of following financial systems.
• Able to calculate figures for a wide range of applications

Qualifications (Essential)

• To hold or to be able to obtain a National Pool Lifeguard Qualification (NPLQ)

Qualifications (Desirable)

• Current First Aid Certificate
• Coaching qualification in one or more sports
• Strong interpersonal skills with the ability to adapt communications and approach to suit different circumstances.
• Good organisational skills.
• Leadership and coaching experience.
• Experience of recruiting, training and developing staff.
• Familiarity with Microsoft Office applications.

Other (Essential)

• To be flexible to the changing demands of the business.
• To be able to follow Wave Active Limited Policies and Procedures.