Security Officer

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Free travel on London Transport

Pension scheme

Employee share scheme

Online GP services

Discounts on shopping

Paid holidays

Training and career development

Career progression opportunities

Overtime opportunities

Job summary

Mitie is seeking a dedicated Security Officer at Baker Street to maintain safety and high service standards. You will work under supervision with a focus on professional conduct, incident reporting, and active patrols across the site.

Essential licences include SIA Door Supervisor and CCTV, with vetting readiness within three months. Overtime is available, and the role requires reliability, calmness under pressure, and strong communication skills.

Qualifications

• Previous security experience.
• Valid SIA Door Supervisor Licence.
• Valid CCTV Licence.
• Ability to obtain Police Vetting (NPPV1 and CTC) within three months of appointment.

Responsibilities

• Deliver excellent customer service at all times.
• Carry out duties as directed by Supervisors and Management.
• Report and respond to security incidents and breaches.
• Assist with security, safety and investigations.
• Record incidents accurately using reporting systems.
• Conduct internal and external patrols of the building and surrounding areas.
• Ensure compliance with policies, procedures and legal requirements.
• Follow Assignment Instructions and SOPs.

Skills

Customer service

Communication

Problem solving

Time management

Professional appearance

Independence

IT literacy

Job description

Job Overview

Better places, thriving communities.

• Vacancy: Security Officer (Valid SIA Door Supervisor and CCTV Licence Required)
• Location: Baker Street
• Positions Available: 1 x Security Officer
• Contract: Average 56 hours per week
• Shift Pattern: 7 on 3 off, 7 on 4 off (Days, Nights, Weekends and Bank Holidays)
• Shift Times: 07:00 to 19:00 / 19:00 to 07:00
• Hourly Rate: £14.80 per hour (paid breaks)
• Overtime: Available

Benefits

• Free travel on London Transport (non-contractual)
• Pension scheme
• Employee share scheme
• Access to online GP services
• Discounts on shopping, cinema, and more
• Paid holidays
• Friendly and supportive team environment
• Training and career development opportunities
• Career progression opportunities
• Overtime opportunities

Role Overview

As a Security Officer, you will play a key role in maintaining the safety, security, and customer service standards of the site. You will work closely with the Supervisor and Management Team to ensure all security operations are carried out effectively and professionally.

Key Responsibilities

• Deliver excellent customer service at all times.
• Carry out all assigned duties as directed by Supervisors and Management.
• Report and respond to security incidents and breaches.
• Assist with security, safety, and criminal investigations.
• Accurately record incidents using the relevant reporting systems.
• Conduct internal and external patrols of the building and surrounding areas.
• Ensure compliance with company policies, site procedures, and legal requirements.
• Follow all Assignment Instructions (AIs), Standard Operating Procedures (SOPs), Risk Assessments (RAs), memos, and toolbox talks.
• Display and maintain a valid SIA licence while on duty.
• Operate CCTV systems in accordance with site procedures.
• Attend all mandatory training courses.
• Comply with all Health & Safety requirements.
• Assist in the operation of the Security Control Room alongside the Supervisor.

About You

• Able to remain calm and make decisions under pressure.
• Strong problem-solving skills.
• Able to manage multiple tasks and prioritise workload effectively.
• Smart and professional appearance.
• Reliable, self-motivated, and capable of working independently.
• Excellent communication and interpersonal skills.
• Committed to personal and professional development.
• Excellent attendance and timekeeping record.
• Physically fit and capable of undertaking prolonged foot patrols, stair climbing, and manual handling duties.
• Competent in basic IT systems, including Microsoft Word and Excel.

Requirements

Essential

• Previous security experience.
• Valid SIA Door Supervisor Licence.
• Valid CCTV Licence.
• Ability to obtain and maintain Police Vetting (NPPV1 and CTC) within three months of appointment.

Desirable

• Experience working in a busy reception environment.
• Experience working within a transport, corporate, or public-sector environment.
• CCTV Control Room experience.

Existing Mitie Colleagues

Please discuss your application with your current Line Manager before submitting your application.

Please note that internal transfers and promotions will be subject to the terms and conditions applicable to the advertised position. Any enhanced contractual terms from your current role cannot be guaranteed or transferred.

Why Join Mitie?

Mitie is one of the UK's leading facilities management and security companies, supporting some of the country's most critical and high-profile organisations. We offer excellent development opportunities, a supportive team environment, and genuine

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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