Relief Assistant Shop Manager

Birmingham Hospice; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Enhanced annual leave

Retail discount schemes

Job summary

Birmingham Hospice’s Solihull shop is seeking a Relief Assistant Shop Manager to cover holidays and busy periods. You’ll support shop managers, lead volunteers, and ensure smooth daily operations while delivering outstanding donor and shopper service.

Join a team that turns second-hand treasures into first-class care, with training provided and a generous benefits package. Simon Mitchell is the contact for informal chats at [e-mail].

Responsibilities

• Supporting and stepping in for Shop Managers to keep daily operations running smoothly
• Leading and motivating volunteers to create a welcoming, high-performing shop environment
• Maximising sales and donations to meet income targets
• Helping with sorting, pricing, and displaying donated goods to showcase their value
• Delivering outstanding customer service to every donor and shopper
• Training provided; enthusiasm, reliability, and drive to make a difference are valued

Skills

Volunteer leadership

Customer service

Sales target awareness

Team motivation

Operations support

Job description

Join Our Award-Winning Charity Retail Team at Birmingham Hospice!

Are you a motivated, organised individual looking for a meaningful new challenge?

Do you want to be part of something truly special — where every shift helps make a real difference? We’re proud to be UK Charity Shop of the Year 2024/25, and we’re looking for a Relief Assistant Shop Manager (RASM) to join our dynamic retail team at our Solihull shop. Our shops play a vital role in raising funds to support compassionate end-of-life care for patients and families across Birmingham and Solihull.

Why Join Us?

At Birmingham Hospice, our charity shops are more than just retail spaces — they’re community hubs powered by generosity, kindness, and purpose. Every donated item and every sale helps us provide specialist care to those who need it most.

As a Relief Assistant Shop Manager, you’ll be a key part of this mission, stepping in to support our shops across Solihull and surrounding areas when needed. Whether you’re covering holidays or lending a hand during busy periods, your contribution will help keep our shops thriving.

What You’ll Be Doing:

• Supporting and stepping in for Shop Managers to keep daily operations running smoothly
• Leading and motivating volunteers to create a welcoming, high-performing shop environment
• Maximising sales and donations to meet income targets
• Helping with sorting, pricing, and displaying donated goods to showcase their value
• Delivering outstanding customer service to every donor and shopper
• We’ll provide all the training you need — what matters most is your enthusiasm, reliability, and drive to make a difference.

What You’ll Gain:

• Generous benefits package including enhanced annual leave and retail discount schemes
• The chance to develop new skills and grow your confidence
• The satisfaction of knowing your work directly supports local families
• A supportive, friendly team that values your contribution
• Join Birmingham Hospice and help us turn second-hand treasures into first-class care.
• For an informal chat about this role please contact email Simon Mitchell, Regional Retail Manager at: [e-mail]