Relief Advisor & Responder — Remote Support

Routes To Work Limited; Glasgow; Hybrid; GBP 39,950,000 - 49,594,000; Full time

Job summary

Routes To Work Limited is seeking a Relief Advisor / Responder to provide person-centred remote and face-to-face support using technology-enabled care. The role involves supporting individuals with mental health needs, disabilities and addictions, helping them remain safe and independent within their own homes and communities.

As an Advisor, the successful applicant will provide remote support using video and digital technology.

Qualifications

• Compassionate, calm and person-centred.
• Comfortable using technology and digital systems.
• Able to communicate confidently with people who have different support needs.
• Capable of responding calmly and appropriately to challenging or unexpected situations.
• Reliable and able to work independently as well as part of a team.
• Flexible and willing to work across Wishaw and Glasgow.
• Available for a range of shifts, including night and out-of-hours work.

Responsibilities

• Provide compassionate, person-centred remote and face-to-face support
• Respond appropriately to alarms, falls, personal care and wellbeing concerns
• Provide reassurance and support during periods of distress
• Provide medication prompts where appropriate
• Monitor technology-enabled care systems and respond to alerts
• Promote independence, choice, dignity and wellbeing
• Recognise and report safeguarding or adult protection concerns
• Respond appropriately to incidents and emergency situations
• Maintain accurate support records and update individual support plans
• Work collaboratively with colleagues, families and health and social care professionals
• Provide basic technical support relating to care technology

Job description

Routes To Work Limited is seeking a Relief Advisor / Responder to provide person-centred remote and face-to-face support using technology-enabled care. The role involves supporting individuals with mental health needs, disabilities and addictions, helping them remain safe and independent within their own homes and communities.

As an Advisor, the successful applicant will provide remote support using video and digital technology.