Remote Care Tech Support Advisor – Personal Alarm

CA Tech Talent; Exeter; Remote; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Car allowance

Mileage

Life insurance

Medical insurance

Pension scheme

Share scheme

Wellbeing programme

Volunteer day

Long service awards

Employee discounts

Cycle to work scheme

Full training

Job summary

Cathedral Appointments is recruiting a Customer Service Technical Advisor for a remote role covering Reading, Oxford, Milton Keynes and surrounding central belt. You will diagnose faults, guide customers through device use, and handle remote troubleshooting with occasional home visits.

Training is provided, and you’ll join a small supportive team. The role suits someone with strong communication skills, patience, and a technical interest, whether from customer service, care or tech.

Qualifications

• Excellent communication skills with the ability to explain technical information clearly.
• Patience and empathy when supporting older people and people with disabilities.
• Professional, respectful approach in customers' homes.
• Good organisation and time management with the confidence to work independently.
• Accurate record keeping and competence with Microsoft Office.
• Full UK driving licence and your own car, with willingness to travel across the area.

Responsibilities

• Provide remote technical support to customers, diagnosing faults on care technology.
• Respond to device alerts and arrange replacements as needed.
• Programme and update devices remotely, including pendant setup and firmware updates.
• Explain how equipment works clearly to customers and families.
• Occasional planned visits to customers' homes for maintenance or basic installations.
• Take turns on the team’s shared Saturday on-call rota.
• Manage workload to meet service targets with safe working and data protection.

Skills

Communication skills

Empathy and patience

Organisational skills

Record keeping

Self-management

Driving licence

Own car

Travel readiness

Tools

Microsoft Office

Job description

Cathedral Appointments is recruiting a Customer Service Technical Advisor for a remote role covering Reading, Oxford, Milton Keynes and surrounding central belt. You will diagnose faults, guide customers through device use, and handle remote troubleshooting with occasional home visits.

Training is provided, and you’ll join a small supportive team. The role suits someone with strong communication skills, patience, and a technical interest, whether from customer service, care or tech.