Relief Adviser / Virtual Support

Routes To Work Limited; Glasgow; Hybrid; GBP 39,950,000 - 49,594,000; Full time

Job summary

Routes To Work Limited is seeking a Relief Advisor / Responder to provide person-centred remote and face-to-face support using technology-enabled care. The role involves supporting individuals with mental health needs, disabilities and addictions, helping them remain safe and independent within their own homes and communities.

As an Advisor, the successful applicant will provide remote support using video and digital technology.

Qualifications

• Compassionate, calm and person-centred.
• Comfortable using technology and digital systems.
• Able to communicate confidently with people who have different support needs.
• Capable of responding calmly and appropriately to challenging or unexpected situations.
• Reliable and able to work independently as well as part of a team.
• Flexible and willing to work across Wishaw and Glasgow.
• Available for a range of shifts, including night and out-of-hours work.

Responsibilities

• Provide compassionate, person-centred remote and face-to-face support
• Respond appropriately to alarms, falls, personal care and wellbeing concerns
• Provide reassurance and support during periods of distress
• Provide medication prompts where appropriate
• Monitor technology-enabled care systems and respond to alerts
• Promote independence, choice, dignity and wellbeing
• Recognise and report safeguarding or adult protection concerns
• Respond appropriately to incidents and emergency situations
• Maintain accurate support records and update individual support plans
• Work collaboratively with colleagues, families and health and social care professionals
• Provide basic technical support relating to care technology

Job description

Salary:£14.35 per hour
Hours: Relief / Flexible
Location: Wishaw and Glasgow
Shifts: Day, Back and Night Shifts

The Role

An established health and social care organisation is looking to recruit a Relief Advisor / Responder to provide person-centred support using a combination of technology-enabled care and direct response support.

The role involves supporting individuals with a range of needs, including mental health needs, disabilities and addictions, helping them remain safe and independent within their own homes and communities.

As an Advisor, the successful applicant will provide remote support using video and digital technology. Calls can range from general reassurance and medication reminders to supporting individuals experiencing distress or a deterioration in their wellbeing.

As a Responder, the successful applicant will provide practical out-of-hours support when required, including responding to alarms, personal care requests, falls, wellbeing concerns and other support needs.

Key Responsibilities

The successful applicant may be required to:

Provide compassionate, person-centred remote and face-to-face support

Respond appropriately to alarms, falls, personal care and wellbeing concerns

Provide reassurance and support during periods of distress

Provide medication prompts where appropriate

Monitor technology-enabled care systems and respond to alerts

Promote independence, choice, dignity and wellbeing

Recognise and report safeguarding or adult protection concerns

Respond appropriately to incidents and emergency situations

Maintain accurate support records and update individual support plans

Work collaboratively with colleagues, families and health and social care professionals

Provide basic technical support relating to care technology

About the Successful Applicant

The organisation is looking for someone who is:

Compassionate, calm and person-centred

Comfortable using technology and digital systems

Able to communicate confidently with people who have different support needs

Capable of responding calmly and appropriately to challenging or unexpected situations

Reliable and able to work independently as well as part of a team

Flexible and willing to work across Wishaw and Glasgow when required

Available for a range of shifts, including night and out-of-hours work

Please note: The Advisor element of the position can involve extended periods of sitting and screen time.