Response Advisor - REQ06715 - 489463

North Lanarkshire Council; Motherwell; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Flexible working options

Smarter Working Policy

LearnNL learning academy

Disability Confident Leader

Armed Forces Covenant

Guaranteed interview for care-experien

Job summary

North Lanarkshire Council is recruiting for a Community Alarm Service role in Motherwell. You will handle calls, assess needs, and mobilise Home Support staff as required, while ensuring accurate database updates and reporting of service user information.

The position requires good communication, IT skills, and the ability to work in a 4 on/4 off rotation, including day, back and night shifts. A relevant social care qualification is desirable.

Qualifications

• Must be an effective communicator with experience working with people.
• Good IT skills to update and extract information from systems.

Responsibilities

• Handle calls from service users across North Lanarkshire.
• Assess callers' needs and mobilise Home Support staff where necessary.
• Record information accurately on the service database and relay to the care team.
• Provide statistical information and maintain service user records.

Skills

Effective communication

IT skills

Prioritise workload

Education

HNC or SVQ Level 3 in Social Care

Tools

Service database

Job description

NLC7: £31,541 - £34,307 Per Year (Plus Additional Non-Core Hours & Nightshift Payments)

Based within the Community Alarm Service in Motherwell you will be part of a team handling calls from service users across North Lanarkshire. This role requires you to be an effective communicator and have the necessary skills to enable you to assess the needs of callers, ensuring they are provided with the appropriate support which can include mobilising Home Support staff where necessary. As essential aspect of this role is ensuring that information is accurately recorded on the service database and relayed appropriately to those involved in the care and support within the service users' in their homes. You will also be involved in the provision of statistical information and updating and maintaining service user records.

You should be able to demonstrate that you are an effective communicator and have previous experience working with people. The ability to prioritise your workload with minimum supervision is essential as is the requirement to have good IT skills which able you to update and extract information from different systems. A HNC or SVQ Level 3 in Social Care is desirable.

This post requires the successful applicant to be able to work as part of a rotational shift pattern which includes day, back and night work patterns on a 4 on / 4 off basis.

Working Pattern:

24 week rota:

4 early shifts - 07:00am -17:00pm - 4 off

4 night shifts - 21:30pm - 07.30am - 4 off

4 late shifts - 13:00pm - 23:00pm - 4 off

Working here at North Lanarkshire Council

If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.