Release Operations Lead

SoundHound Inc.; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

SoundHound Inc. seeks a Release Operations Manager to act as the air traffic controller for the Release Management team. You will oversee end-to-end installations and upgrades, coordinating with R&D, partners, and customers to keep schedules on track.

You will build trackers, manage schedules for White Glove deployments, and ensure Confluence and Jira data stay accurate and customer-friendly. Strong organization, communication, and familiarity with CI/CD, Kubernetes, and cloud infra are

Qualifications

• Proven ability to manage multiple high-stakes projects in fast-paced SaaS/AI environments.
• Understanding CI/CD pipelines, Kubernetes, and cloud infra is essential.
• Experience using Jira, Confluence, and Bitbucket/Git for project tracking and collaboration.

Responsibilities

• Coordinate end-to-end lifecycle of product installations and upgrades, ensuring deadlines are met for L3/L4 support and client deployments.
• Track upgrades and report status using Jira and Slack integrations to leadership.
• Design trackers and processes to manage client-specific repositories, inventory configurations, and environment overrides.
• Serve as the primary liaison between Release Management, R&D, and external partners to ensure smooth transitions during release cycles.
• Maintain up-to-date, customer-friendly Confluence documentation for internal teams and external partners.
• Coordinate White Glove support schedules and allocate engineers for long-duration partner installations.

Skills

Exceptional Organization

Technical Literacy

Jira

Confluence

Bitbucket/Git

Strategic Thinking

Communication

Tools

Jira

Confluence

Bitbucket/Git

Job description

SoundHound Inc. seeks a Release Operations Manager to act as the air traffic controller for the Release Management team. You will oversee end-to-end installations and upgrades, coordinating with R&D, partners, and customers to keep schedules on track.

You will build trackers, manage schedules for White Glove deployments, and ensure Confluence and Jira data stay accurate and customer-friendly. Strong organization, communication, and familiarity with CI/CD, Kubernetes, and cloud infra are