Senior Release Engineer

SoundHound Inc.; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

SoundHound Inc. seeks a Release Operations Manager to act as the air traffic controller for the Release Management team. You will oversee end-to-end installations and upgrades, coordinating with R&D, partners, and customers to keep schedules on track.

You will build trackers, manage schedules for White Glove deployments, and ensure Confluence and Jira data stay accurate and customer-friendly. Strong organization, communication, and familiarity with CI/CD, Kubernetes, and cloud infra are

Qualifications

• Proven ability to manage multiple high-stakes projects in fast-paced SaaS/AI environments.
• Understanding CI/CD pipelines, Kubernetes, and cloud infra is essential.
• Experience using Jira, Confluence, and Bitbucket/Git for project tracking and collaboration.

Responsibilities

• Coordinate end-to-end lifecycle of product installations and upgrades, ensuring deadlines are met for L3/L4 support and client deployments.
• Track upgrades and report status using Jira and Slack integrations to leadership.
• Design trackers and processes to manage client-specific repositories, inventory configurations, and environment overrides.
• Serve as the primary liaison between Release Management, R&D, and external partners to ensure smooth transitions during release cycles.
• Maintain up-to-date, customer-friendly Confluence documentation for internal teams and external partners.
• Coordinate White Glove support schedules and allocate engineers for long-duration partner installations.

Skills

Exceptional Organization

Technical Literacy

Jira

Confluence

Bitbucket/Git

Strategic Thinking

Communication

Tools

Jira

Confluence

Bitbucket/Git

Job description

The Opportunity

The Release Management (aka Service Technology) team is the backbone of our product delivery, responsible for the "1Click" installation and upgrade of our enterprise AI solutions. As our Release Operations Manager, you will be the "air traffic controller" for the team.

While the engineers focus on the "brilliant brains" of automation, you will focus on the organizational pulse. You will track every moving part of the release cycle—from R&D handoffs to final "White Glove" client delivery—ensuring no task falls through the cracks and every partner interaction is seamless

What You'll Do

• Workflow Coordination: Track the end-to-end lifecycle of product installations and upgrades, ensuring engineers are meeting deadlines for L3/L4 support and client-specific deployments.
• Release Tracking & Reporting: Utilize Jira and Slack integrations to monitor upgrade success/failure rates and provide high-level status reports to leadership.
• Process Architecture: Design and implement organizational systems or "trackers" to manage client-specific git repositories, inventory configurations, and environment-specific overrides.
• Stakeholder Liaison: Act as the primary point of contact between Release Management, R&D, and external Partners to ensure smooth transitions during the release management process.
• Documentation Oversight: Ensure that Confluence documentation for both internal teams and external partners remains up-to-date and "customer-friendly".
• Resource Management: Coordinate "White Glove" support schedules, ensuring senior and junior engineers are appropriately allocated for long-duration partner installs.

What You'll Bring

• Exceptional Organization: Proven ability to manage multiple high-stakes projects simultaneously in a fast-paced SaaS or AI environment.
• Technical Literacy: While not a coding role, you must understand the "language" of the team, including concepts like CI/CD pipelines, Kubernetes, and Cloud infrastructure (AWS/GCP/Azure).
• Tool Proficiency: Advanced experience with project management and tracking tools, specifically Jira, Confluence, and Bitbucket/Git.
• Strategic Thinking: A mindset of continuous improvement—if a tracking process is manual or inefficient, you have the drive to "automate" the workflow.
• Communication: Elite verbal and written communication skills, capable of translating technical hurdles into clear business updates for partners.