Relationship Support Manager

JR United Kingdom; Warrington; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading UK finance house is seeking a Relationship Support Manager to join their Warrington office. This hybrid role entails providing essential support to Relationship Directors, fostering customer relationships through effective service. Ideal candidates should possess operational experience in financial services and demonstrate strong self-management skills.

Qualifications

• Experience in operational administration, preferably in financial services or sales.
• Familiarity with CRM systems is required.
• Experience in Asset Finance is beneficial.
• Strong self-motivated personality with excellent time management skills.

Responsibilities

• Support Relationship Directors in building and maintaining customer relationships.
• Provide telephone service to warm leads, ensuring conversion and adherence to service agreements.
• Deliver pre- and post-deal sales support to maximize operational efficiency.

Skills

Operational administration

CRM navigation

Asset Finance experience

Risk assessment

Self-motivation

Time management

Solution finding

Team collaboration

Organization

Deadline management

Job description

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Relationship Support Manager, Warrington, Cheshire

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Other

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EU work permit required:

Yes

Job Views:

10

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Hybrid role with 3 days per week in the office in Manchester.

Propel was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 26 years on, Propel has grown to become one of the UK’s largest independent finance houses, helping more than 45,000 businesses to access finance to purchase business-critical equipment and vehicles quickly and easily.

We are an award-winning and progressive business, and with one eye on the future, no two days will be the same, no matter what your role. Customers are at the heart of everything we do, and it is the way that we do business, and the technology we deploy to support customers which keeps them coming back to us.

The Relationship Support Manager (‘RSM’) is a pivotal role, working alongside the Relationship Directors, to support, build, and maintain relationships with our customer base. The RSM will provide a telephone-based service to warm leads, from our partnerships, from initial contact with the prospect through to deal payout. You will deliver pre- and post-deal sales support to the RD team and maximize conversion of leads and adherence to the service level agreements. Office-based, you will have continual contact with both internal and external customers, therefore the ability to build relationships and prioritize work will be paramount.

Required skills/experience:

• Operational administration experience, ideally from a financial services or sales background
• Ability to learn and navigate systems including CRM systems
• Experience within an Asset Finance role is desirable
• Ability to continually assess operational risks, taking into account changing economic or market conditions and risk and regulatory requirements
• Self-motivated and passionate about achieving targets
• Excellent time management skills and an ability to prioritize tasks
• Ability to find solutions
• A team player, with the ability to balance team and personal goals
• Adhere to and implement best practice
• Good organization skills
• Adhere to tight deadlines with the ability to proactively manage own workload