Relationship Support Manager

Propel Finance; Liverpool City Region; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Relationship Support Manager where you'll play a pivotal role in building customer relationships and providing vital support to the sales team. This hybrid role focuses on operational excellence and collaboration, ideal for self-motivated individuals passionate about achieving targets.

Qualifications

• Experience in a financial services or sales background.
• Desirable experience in Asset Finance role.
• Ability to assess operational risks in changing market conditions.

Responsibilities

• Support, build, and maintain relationships with customers.
• Deliver pre and post deal sales support to the Relationship Directors.
• Maximize conversion of leads and adhere to service level agreements.

Skills

Operational administration

CRM systems

Customer relationship management

Time management

Problem-solving

Team player

Job description

Direct message the job poster from Propel Finance

Headhunter and Researcher at The Curve Group, matching professionals with opportunity

Hybrid role with 3 days per week in the office in Manchester.

Propel was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 26 years on, Propel has grown to become one of the UK’s largest independent finance houses, helping more than 45,000 businesses to access finance to purchase business-critical equipment and vehicles quickly and easily.

We are an award-winning and progressive business, and with one eye on the future, no two days will be the same, no matter what your role. Customers are at the heart of everything we do, and it is the way that we do business, and the technology we deploy to support customers which keeps them coming back to us

The Relationship Support Manager (‘RSM’) is a pivotal role, working alongside the Relationship Directors, to support, build and maintain relationships with our customer base. The RSM will provide a telephone-based service to warm leads, from our partnerships, from initial contact with the prospect through to deal payout. You will deliver pre and post deal sales support to the RD team and maximise conversion of leads and adherence to the service level agreements. Office based, you will have continual contact with both internal and external customers, therefore the ability to build relationships and prioritise work will be paramount.

Required skills/experience

• Operational administration experience, ideally from a financial services or sales background
• Ability to learn and navigate systems including CRM systems
• Experience within an Asset Finance role is desirable
• Ability to continually assess operational risks, taking account changing economic or market conditions and risk and regulatory requirements
• Self-motivated and passionate about achieving targets
• Excellent time management skills and an ability to prioritise tasks.
• Ability to find solutions
• A team player, with the ability to balance team and personal goals
• Adhere to and implement best practice
• Good organisation skills
• Adhere to tight deadlines with the ability to proactively manage own workload

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

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