Student Support Manager

Kaplan International; United Kingdom; Remote; GBP 32,000; Full time

Job summary

Kaplan International seeks a Student Support Manager to enhance student services and outcomes. This role requires effective team management and collaboration with various departments to provide high-quality support for students within their online education programs. Ideal candidates will have a strong background in higher education, coupled with excellent interpersonal and communication skills to ensure positive student experiences and retention.

Benefits

28 days annual leave

Big discounts on Kaplan courses for employees and family

24/7 confidential helpline for support

Company pension contributions

Above statutory maternity/adoption/parental pay

Medicash Health Cash Plan

Qualifications

• Experience of working in higher education supporting students.
• High level of personal motivation, resilience, diplomacy and tact.
• Ability to manage a high workload to tight deadlines.

Responsibilities

• Manage a team of Student Support Advisers and ensure quality service.
• Collaborate with academic and administrative departments for student support.
• Influence student retention and satisfaction through professional guidance.

Skills

Communication

Problem Solving

Interpersonal Skills

Motivation

Education

Undergraduate degree or equivalent

Postgraduate degree or equivalent (desirable)

Psychology Qualification (desirable)

Job description

Student Support Manager

Reference Number: JR248204

Location: Remote - with the opportunity to attend the Leeds office

Working Pattern: Full time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £31,500 per annum

We are looking for a Student Support Manager to join our team.

Summary of Role

The Student Support Team has a range of responsibilities, working closely with colleagues in the Academic team and collaborating with multiple departments including Admissions, Finance and Quality and Enhancement in order to provide a high level of student support across an expanding portfolio of programmes.

Student Support Managers are responsible for the effective line management of a team of Student Support Advisers and ensuring the provision of a high-quality service and professional advice, guidance and support to positively influence student retention, satisfaction and successful student outcomes.

A detailed job description can be viewed here.If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/bddmfa8v

What you’ll bring to the role

Essential

• An Undergraduate degree or equivalent qualification

• Experience of working in higher education supporting students

• High level of personal motivation, resilience, diplomacy and tact

• Evidence of the ability to manage a high workload to tight deadlines

• Excellent communication, listening and interpersonal skills

• Evidence of taking ownership and problem solving

• Excellent IT skills with a desire to embrace new technology

Desirable

• A Postgraduate degree or equivalent qualification, or to be actively studying towards this

• A Psychology Qualification

• Line management experience

• Evidence of team working and motivation of peers

• Excellentorganisationalskills with attention to detail

What we do

Kaplan Open Learningis one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.

Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on Tuesday 8th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Information

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, Kaplan Open Learning do not possess this licence at this time.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team [e-mail].

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.