Relationship Support Manager

JR United Kingdom; Manchester; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

Join a leading finance house as a Relationship Support Manager in Manchester. This pivotal hybrid role involves supporting customer relationships, providing essential sales support, and working closely with the Relationship Directors to maximize lead conversion. Successful candidates will possess excellent organizational skills and operational administration experience, ideally in financial services.

Qualifications

• Operational administration experience from financial services or sales.
• Ability to navigate systems including CRM.
• Experience in Asset Finance is desirable.

Responsibilities

• Build and maintain relationships with the customer base.
• Provide telephone-based service to warm leads.
• Deliver pre and post-deal sales support.

Skills

Operational administration experience

Ability to learn CRM systems

Experience in Asset Finance

Risk assessment skills

Self-motivated

Time management

Problem-solving skills

Team player

Good organization skills

Deadline adherence

Job description

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Relationship Support Manager, manchester

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Client:

Location:

manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Hybrid role with 3 days per week in the office in Manchester.

Propel was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 26 years on, Propel has grown to become one of the UK’s largest independent finance houses, helping more than 45,000 businesses to access finance to purchase business-critical equipment and vehicles quickly and easily.

We are an award-winning and progressive business, and with one eye on the future, no two days will be the same, no matter what your role. Customers are at the heart of everything we do, and it is the way that we do business, and the technology we deploy to support customers which keeps them coming back to us

The Relationship Support Manager (‘RSM’) is a pivotal role, working alongside the Relationship Directors, to support, build and maintain relationships with our customer base. The RSM will provide a telephone-based service to warm leads, from our partnerships, from initial contact with the prospect through to deal payout. You will deliver pre and post deal sales support to the RD team and maximise conversion of leads and adherence to the service level agreements. Office based, you will have continual contact with both internal and external customers, therefore the ability to build relationships and prioritise work will be paramount.

Required skills/experience

• Operational administration experience, ideally from a financial services or sales background
• Ability to learn and navigate systems including CRM systems
• Experience within an Asset Finance role is desirable
• Ability to continually assess operational risks, taking account changing economic or market conditions and risk and regulatory requirements
• Self-motivated and passionate about achieving targets
• Excellent time management skills and an ability to prioritise tasks.
• Ability to find solutions
• A team player, with the ability to balance team and personal goals
• Adhere to and implement best practice
• Good organisation skills
• Adhere to tight deadlines with the ability to proactively manage own workload