Relationship Manager

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Relationship Manager to enhance business within a portfolio of high-value accounts. This pivotal role involves cultivating strong relationships with clients, particularly at the C-suite level, and developing strategic account plans that align with their evolving needs. The ideal candidate will leverage their expertise in account management and solution selling to drive growth and ensure client satisfaction. With a focus on collaboration and strategic planning, you will play a key role in delivering financial outcomes and maintaining a competitive edge in the market. If you're passionate about building meaningful client partnerships and driving business success, this opportunity is for you.

Benefits

Commission

Industry Leading Pension Scheme

25 Days Holiday Plus Bank Holidays

Life Assurance

Income Protection

Hybrid Working

Qualifications

• 8+ years in account management or related role with proven growth outcomes.
• Ability to establish trusted relationships with clients and negotiate deals.

Responsibilities

• Grow business within high-value accounts and develop strategic account plans.
• Ensure high client retention and satisfaction while identifying growth opportunities.

Skills

Account Management

Strategic Thinking

Negotiation

Client Relationship Building

Statistical Reporting

Solution Selling

Education

Relevant Tertiary Qualifications

Tools

CRM Software

Job description

SENIOR RELATIONSHIP MANAGER / LONDON OR MANCHESTER / HYBRID MIN 1 DAY A WEEK OFFICE / PERMANENT / COMPETITIVE BASIC SALARY PLUS COMMISSION, BENEFITS

About The Team / Role

The role of the Senior Relationship Manager is to grow WEX’s share of business within a portfolio of accounts that are of high value to WEX. The role function includes:

• Establishing, nurturing and maintaining relationships within the Corporate Payments portfolio.
• Development of 3-year Strategic Account plans understanding client’s evolving business needs and challenges, identifying opportunities to leverage our payment technology platform to optimize their operations and achieve their strategic goals.
• Deep understanding of the stakeholder map at a client level.
• Develop relationship at C-suite level and with a wider group of influencers, decisions makers and enablers within the client group.
• Ability to map the end to end booking to pay process from clients to uncover opportunities and areas where WEX can add value including integration opportunities.
• Deep understanding of WEX technology and how it differentiates in the market place, including understanding of data and money process flows.
• Apply Solution selling principles to effectively articulate the value proposition of our platform and demonstrate how it addresses specific client needs and pain points.
• Identifying and assisting in the implementation of opportunities within the existing portfolio that represent profitable and sustainable business.
• Ensuring that WEX has a competitive advantage in the marketplace by implementing creative value propositions and reinforcing them.
• Identifying and implementing best practices across high value clients.
• Ensuring the use of CRM to capture leads and outcomes.

It requires the individual to understand the competitive environment and to find creative ways to ensure that our products and services remain relevant to our clients and prospects, with a focus on growth.

What’s on Offer?

• Highly Competitive basic salary (Dependant on experience)
• Commission
• 40 hour week- Monday to Friday, no evenings or weekends
• Hybrid working from our London Bridge or Manchester City Centre office (min 1-2 days per week)
• Industry leading pension scheme
• 25 days holiday plus bank holidays- with the opportunity to purchase additional holidays
• Life assurance
• Income protection

How You’ll Make An Impact

• Deliver high retention rates by proactively monitoring client satisfaction, addressing concerns, and identifying potential churn risks.
• Drive a positive NPS trajectory with improvements over the previous year’s baseline.
• Value Selling: Moving beyond feature explanations to quantify and communicate the tangible benefits and return on investment (ROI) that clients can realize by utilizing our platform's capabilities.
• Collaborating with product development to address client feedback and feature requests.
• Conducting technical workshops and training sessions.
• Deliver financial outcomes (spend and revenue and margin) for the portfolio;
• Ensure mutually beneficial relationships to deliver strong revenue growth with negligible customer attrition.
• Drive strategic account planning for Tier-1/2 customers that develops mutually beneficial performance objectives, financial targets, and critical milestones for short/medium/longer term.
• Actively prioritise to ensure time spent on the most important opportunities within the larger portfolio.
• Gain deep understanding of customers business to seek new opportunities for growth.
• Collaborate cross-functionally to ensure seamless service delivery and client satisfaction.
• Provide regular feedback on market conditions, competitors, and so forth, to build organisational knowledge.

Experience You’ll Bring

• A minimum of 8 years in an account manager or related role.
• Proven ability to manage clients for strong growth and positive outcomes.
• Proven ability to influence the priority of decision making and value perception.
• Ability to establish a "trusted partner" relationship with internal & external clients.
• Ability to negotiate and close out a commercial deal from inception to completion.
• Sound experience in statistical reporting and analysis.
• Strategic thinking to analyse client needs and align them with our platform's capabilities.
• Highly competent and confident in group and individual presentations.
• Strong ability to understand issues and develop creative solutions.
• Proven ability to work with profitability models to prepare proposals.
• Exposure to payments, banking, working capital or supply chain industries, ideally B2B.

Qualifications

• Relevant tertiary qualifications, preferably in finance, commerce or general management.
• Fluency in English and one other European language is highly desirable.
• Willingness to travel extensively across the EMEA region.

What’s Next?
If you have the skills and passion to take on this position of Relationship Manager, then we would love to hear from you. APPLY NOW for immediate consideration.