Relationship Director - RMT

Cynergy Bank; Greater London; Hybrid; GBP 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

28 days leave + bank holidays

Birthday day off

Leave purchase option

Pension scheme

Private Medical Insurance

Hybrid working

Education support and development

Job summary

Cynergy Bank is seeking a Relationship Director to lead a portfolio of business customers and develop a high-performing team from its London base. The role combines strategic portfolio management with relationship leadership, supporting regional growth and delivering strong risk standards.

The successful candidate will drive lending opportunities, enhance customer outcomes and collaborate with partners across the bank. Hybrid working with three days in-office and two days remote is offered.

Qualifications

• Proven experience in Business, Commercial or Corporate Banking relationship management.
• Experience managing a lending portfolio in the SME/Commercial market.
• Strong credit assessment and lending structuring capabilities.
• Excellent communication and stakeholder management abilities.
• Knowledge of risk, governance, AML and KYC frameworks.
• Experience leading and developing teams.

Responsibilities

• Deliver sustainable portfolio growth and income in line with the Business Banking strategy.
• Proactively manage and develop a portfolio of business customers (£5m-£60m lending).
• Maximise new lending opportunities and drive product uptake with existing customers.
• Build and maintain strong relationships with key business partners and stakeholders.
• Independently assess and prepare high-quality lending proposals.
• Monitor market trends and competitor activity to stay competitive.
• Ensure full compliance with AML, KYC and regulatory requirements.
• Champion a high-quality customer experience and continuous process improvement.
• Lead, coach and develop team members to achieve success.

Skills

Relationship management

Credit assessment

Portfolio management

Stakeholder management

Analytical skills

Leadership

Communication

AML/KYC knowledge

Job description

Shape the future of Relationship Management at Cynergy Bank.

Join us as a Relationship Director in our Relationship Management team and make a real impact by helping ambitious businesses achieve their growth ambitions through our award-winning human digital banking model.

What's the Opportunity?

This is a permanent opportunity to join our Relationship Management team based in London.

As Relationship Director, you will play a leading role in delivering the Bank's regional growth strategy, managing a portfolio of business customers (£5m-£60m lending) whilst leading and developing a small team. Your work will help drive sustainable business growth, maintain strong risk standards and deliver exceptional customer outcomes.

This is an excellent opportunity for an experienced relationship banker who enjoys building long-term client relationships, developing people and identifying opportunities to support businesses at every stage of their journey.

Where You Will Work

You will enjoy hybrid working, with 3 days in our London office and 2 days from home.

Why Join Us?

• Impact: Lead business growth across the Midlands, deepen customer relationships and support the delivery of the Bank's regional strategy.
• Growth: A culture that champions curiosity, innovation and personal growth at every stage.
• Flexibility: A culture that values work-life balance, supported by our hybrid working model.
• Rewards: Recognition for your skills and contribution, including annual bonus opportunities and a comprehensive benefits package.

How You Will Make An Impact

• Deliver sustainable portfolio growth and income performance in line with the Bank's Business Banking strategy.
• Proactively manage and develop a portfolio of business customers (£5m-£60m lending).
• Maximise new lending opportunities and drive product uptake with existing customers.
• Build and maintain strong relationships with key business partners and stakeholders.
• Independently assess and prepare high-quality lending proposals.
• Monitor market trends and competitor activity to ensure the Bank remains competitive.
• Ensure full compliance with AML, KYC and regulatory requirements.
• Champion a high-quality customer experience and continuous process improvement.
• Lead, coach and develop team members to achieve individual and collective success.

What You Will Bring

• Proven experience in Business, Commercial or Corporate Banking relationship management.
• Demonstrable experience managing a lending portfolio within the SME, Commercial or Corporate Banking market.
• Strong credit assessment and lending structuring capabilities across a range of transactions.
• Strong analytical and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Sound understanding of risk, governance, AML and KYC frameworks.
• Experience leading, coaching and developing colleagues.
• Ability to motivate others and build high-performing teams.
• Proactive approach to problem-solving and driving results.
• Experience managing and developing a small team, including responsibility for an Associate Director and Associate.

How We Will Support You

At Cynergy Bank, we are committed to your wellbeing and success. We know everyone's needs are different, so our benefits are designed to support you at every stage of your career and life.

Here is a snapshot of what we offer:

• Competitive salary and annual bonus opportunity
• 28 days' annual leave plus bank holidays
• An additional day off to celebrate your birthday
• Option to purchase up to 10 additional days of annual leave
• Award-winning pension scheme
• Private Medical Insurance
• Life assurance and income protection
• Hybrid working
• Dress for Your Day approach
• Electric Vehicle Scheme
• Employee Assistance Programme (EAP)
• Education support and professional development opportunities
• Lifestyle Hub employee discounts
• Cycle to Work Scheme
• Season Ticket Loan
• Enhanced family-friendly policies

Plus, a range of additional benefits designed to support your wellbeing, financial health and professional development throughout your career with us.

Who Are We?

Cynergy Bank is the UK's human digital bank, combining personal service with smart technology to help ambitious businesses and individuals achieve their goals.

We know that professional and personal lives often overlap, so our mission is to support customers in all their interdependent banking needs. Since 2018, we have lent over £4bn to scaling businesses and partnered with leading firms to deliver the future of banking.

Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to customers, innovation and tailored solutions. This award reflects our team's dedication to delivering exceptional banking experiences powered by cutting-edge technology.

Our Values

• Putting the Customer First
• Risk Front and Centre
• Opportunity, Empowerment and Innovation
• United Team, Inclusive and Diverse
• Doing the Right Thing

These principles guide our decisions, drive our culture and ensure the best outcomes for our customers and colleagues.

This advert covers the main responsibilities and requirements of the role. A full job description will be shared with shortlisted candidates.

If you don't meet every requirement, we still encourage you to apply as we value potential and transferable experience as much as direct experience.

At Cynergy Bank, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly based on skills and experience alone.

Please note, we may close the advert early if we receive a high volume of applications.

Cynergy Bank was established in 2018 by entrepreneurs to serve the needs of business owners, property entrepreneurs and family businesses. We have a strong track record supporting businesses that want to scale up and provide over £3bn lending to scaling businesses across the UK, we also offer retail deposits to UK savers. Our vision is to provide a truly personalised service that is delivered through face-to-face relationships and enhanced by the latest technology.